Job DetailsLevel: EntryJob Location: 32-Louisville Nissan - Louisville, KYPosition Type: Full TimeEducation Level: High SchoolSalary Range: $15.00 - $21.00 HourlyJob Shift: DayJob Category: Admin - ClericalDescriptionWith over 50 years in business, Jeff Wyler Automotive is one of the largest new and used group of dealerships in the country operating nearly 40 dealerships across Ohio, Indiana, and Kentucky. We have been recognized as a Top Work Place for 7 consecutive years offering sales, service, parts, and collision repair. We invite YOU to join our pursuit of excellence!Our Toyota dealership is searching for a customer-centric Service BDC Representative!Compensation:Hourly: $15 + commission = Around $18-$21/ hour totalBi-weekly + one commission checkSchedule/shift:5 day work weekMonday-Friday with a shift in between 7:30am-6pm, rotating Saturdays 8am-5pmBenefits:
Health Insurance
Health savings account
Dental Insurance
PTO
Vision Insurance
401(k) Matching
Employee Discount
Life Insurance
Referral program
Retirement plan
What you will do:
Answer customer calls, emails, and texts in a timely manner.
Schedule appointments.
Assist customers with their automotive questions/ needs.
Data mining to increase appointments.
Building relationships for long term customer retention.
Maintain the dealership reputation by professionalism and having knowledgeable communication skills with customers.
Maintaining interdepartmental relationships to more efficiently meet customer needs.
QualificationsQualifications:
High school diploma or equivalent; additional education or relevant certifications in customer service or automotive fields are a plus.
Ability to pass background check & drug screening.
Motor vehicle record in good standing
Proven experience in customer service, preferably in an automotive service setting.
Excellent verbal and written communication skills, with the ability to convey technical information in a clear and understandable manner.
Strong organizational and time management skills to handle multiple calls and appointments efficiently.
Proficiency in using customer relationship management (CRM) software and scheduling tools.
Knowledge of automotive maintenance and repair services is advantageous.
Ability to remain calm and composed under pressure while delivering exceptional customer service.
A positive attitude, strong work ethic, and a passion for providing excellent customer experiences.
