Join Bill Stevenson’s State Farm agency as a Customer Engagement Specialist and help create outstanding experiences that contribute to our agency’s success. If you’re detail-oriented, great with people, and genuinely enjoy helping others, you’ll fit right in. You’ll grow your career by addressing customer needs, working closely with our team, and staying ahead of the needs in the community we serve. This role also includes a sales component.We’re excited to hear from enthusiastic, empathetic people who want to be part of our team. For those who are motivated and goal-driven, there’s plenty of room to grow within the agency.What You’ll Do:
Handle customer questions and solve problems
Elevate social media engagement by collaborating with approved vendors to create content and boost awareness of our agency
Keep customer information up to date
Conduct virtual account reviews
Assist current customers with online enablement so they have full access to their accounts
Support efforts to keep customers happy and loyal
Use all available resources to ensure customers receive the best service
What We’re Looking For:
Strong communication and problem-solving skills
Customer service experience is a plus
Ability to stay calm and collected in busy or stressful situations
What You Will Need:
Property and Casualty Insurance License
Life and Health Insurance License
If you don’t currently have either license, we can assist the right candidate in obtaining them.
