Donor Coordinator II

• Acts as initial point of contact for potential donors by answering incoming phone calls and scheduling potential donor appointments (if applicable).
• Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows-up as necessary.
• Works closely with the Donor and Marketing Departments to assist with and ensure success of donor recruitment events/activities.
• Checks in donors, which includes ensuring that donors are properly identified, specimen cups are properly labeled, and that applicable questionnaires are completed accurately using Good Documentation Policies.
• Cleaning and resetting Donor rooms as needed.
• Inform donors of any applicable notifications as indicated in their donor card, including but not limited to upcoming blood draws, urine collection and physicals.
• Assists with chart scanning and other tasks related to chart management
• Assists with sorting and mailing of donor checks (when applicable).
• Provides clinical, educational and emotional support to donors through their donation process and responds to emails and telephone calls as needed.
• Collaborate with the Branch Manager to determine the efficacy of the donor process flow; recognize opportunities for increased efficiency and makes recommendations to the Donor Department Manager.
• Coordinates donor disqualification process.
• Oversee entering/removing donors in Identification System
• Coordinates active donors in the donor program, which includes monitoring vial limits, donation frequency, routine blood draws and physical exams, managing temporary furloughs, and counseling donors regarding specimen quality and inactivity.
• Assist with donor follow-up, including inactive donors, overdue blood draws, eligibility assessments, and donor chart/records documentation.
• Processes retired donors; coordinates donor re-entry (including reactivations) and updates donor records as needed.
• Oversees donor payroll.
• Provides back-up coverage for overall branch operations as necessary.
• Oversees department supplies, including forms, donor refreshments, office supplies, movie tickets, and gift certificates.
• Prepares donor activity monthly report.
• May perform phlebotomy.
• Other duties and projects as required.

• Familiarity with laboratory and medical terminology and ability to travel as required.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to speak and write English; communicate effectively and professionally with clients and external contacts; read and comprehend instructions; write routine reports and correspondence; and effectively present information in one-on-one and small group situations to clients and employees.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to analyze data, carry out instructions furnished in written or oral form, and deal with problems involving several concrete variables in standardized situations.

• Knowledge of and proficiency in MS Word and Excel.

• Excellent project management and customer service skills; high level of interpersonal skills to interact with peers and management; strong attention to detail in composing, typing and proofing materials; excellent organizational skills; ability to handle multiple tasks simultaneously; and ability to maintain confidentiality.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

• Two to four years' related experience and/or training

• Bachelor's degree, preferably in science or health administration.
• Phlebotomy license and/or certification, desired but not required.

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