Landscaping Maintenance - Account Manager
SS Landscaping Services
- Tacoma, WA
- Permanent
- Full-time
- Oversee customer account management – Including:
- Developing and proposing new business with existing accounts.
- Collaborating with customers on annual budgets and identifying strategies to adhere to customers needs.
- Analysis of existing customer contracts to determine profitability and identifying any necessary adjustments.
- Regular customer contact and visits to ensure quality of products.
- Team management - Forecast team needs and expand or contract as necessary.
- Schedule field teams service routes incorporating new accounts as required.
- Review and submit employee reviews as necessary.
- Equipment management - Evaluate and communicate equipment requirements to operations manager, ensuring teams are properly equipped.
- Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
- Outline customer/account tasks and delegate to field supervisor.
- Participate in bi-weekly management meetings to align goals with other teams.
- Manage customer information - Maintain updated client information within internal data base/CRM (site maps, service tasks, contact information, site specific notes etc.).
- 4+ years in landscaping industry.
- 2+ years in management role.
- Strong computer skills (MS: Excel, Word, Outlook)
- Strong verbal and written communications skills
- Excellent listening, negotiation, and presentation abilities
- Familiarity with CRM software preferred (training can be provided).
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
- Some travel required for this role.