Licensed Pharmacy Operational Technician

• Assists the Pharmacist in the Provision of Pharmacy Services: Assists the pharmacist in accurate medication selection, counting and preparation (sterile and non-sterile) as evidenced by lack of pharmacist complaints or occurrences.
• Supports the pharmacist in providing services by responding appropriately and timely to medication preparation and distribution upon request from the pharmacist, nurse, physician or prearranged work assignments as evidenced by a lack of peer complaints or occurrences.
• Maintains appropriate knowledge of existing pharmacy systems and software needed to support pharmacy functions as evidenced by lack of peer complaints.

• Provides good customer relations in response to phone calls, Vocera..etc, and completes follow-up of requests.
• Uses appropriate phone etiquette when answering phone calls as evidenced by request resolution and lack of complaints.

• Proficient in Medication Preparation and Replenishment
• Accurately prepares unit dose pick, first dose and floor stock medication/supplies as evidenced by lack of pharmacist, physician and nursing complaints or occurrences.
• Delivers prepared products, replenishing anesthesia boxes, crash carts, EMS bags and medication kits in an accurate and timely fashion.
• Accurately fills and/or checks medication exchange drawers.
• Maintains control, accountability, and distribution of controlled substances; including documentation, refill of inventories and kits, reconciliation of discrepancies identified as evidenced by completed documentation or occurrence generation.
• Maintains good customer relations as it relates to the non- Pyxis distribution of medications; missing med support, troubleshooting, problem-solving and nursing assistance.
• Accurately prepares and labels non-sterile products; packages and repacks medication in accordance with departmental procedure as evidenced by documentation logs.

• Proficient in the Daily Operation and Maintenance of Automated Distribution System (Pyxis)
• Accurate in loading, unloading, refilling, outdate checking, discrepancy resolution and general maintenance of the Automated Distribution System (Pyxis) as evidenced by lack of nursing/pharmacy/peer complaints and medication occurrences.
• Maintains the daily operations of Automated Distribution System (Pyxis) in accordance with departmental polices, and practices as evidenced by competency completion.
• Prepares and distributes Automated Distribution System (Pyxis) medication in a timely manner as directed by prearranged work assignments (refill reports) or emergent reports (stock outs, refill, load, unload..etc) as evidenced by lack of peer complaint or occurrence.
• Generates and reviews required reports (including change reports), addresses reports in accordance with departmental practice initiating corrective actions in response to discrepancies or irregularities in medication utilization.
• Maintains good customer relations as it relates to the Automated Distribution system; troubleshooting and problem-solving, end-user (nursing) assistance and user education.

• Proficient in IV Admixture Procedures Including Using Aseptic Technique in the Preparation of Medications, Maintenance of the IV Compounding Area and Documentation Practices.
• Accurately prepares IV Admixtures and sterile compounding as evidenced by a lack of pharmacist complaint or occurrences.
• Accurately prepares IV Admixtures and sterile compounding in accordance with departmental policies and procedures as evidenced by the lack of contamination in test solutions.
• Maintains competency in IV Admixture calculations, clean room policies, and aseptic technique practice as evidenced by competency completion.
• Maintains the IV preparation room and equipment, including cleaning surfaces, stock, preparation areas (compounding hoods) and calibration in accordance with departmental policies and procedures as evidenced by documentation logs.

• Assists with Medication Management Support Activities in Accordance with Regulatory Expectations and Departmental Quality Initiatives
• Maintains good pharmacy control and security of medication and storage locations, including the pharmacy, through completion of unit inspections as directed by departmental policy; evidenced by unit inspection documentation.
• Participates in quality assurance and improvement activities, including occurrence report generation.
• Supports departmental quality initiatives, patient safety and hospital core value practices as evidence by lack of peer complaints and occurrences.
• Maintains safe medication products throughout the hospital and department by removal of outdates evidenced by documentation.
• Maintains an orderly and safe work environment through departmental cleaning and organizing and adherence to general work related polices.
• Assists the pharmacist, pharmacy leadership, and lead technician in various ad hoc committees, task forces and projects to improve or maintain pharmacy services.

• Proficient in Obtaining and Billing for Medications and Pharmacy Supplies; Conducts Inventory Management Activities.
• Proficient in the use of the pharmacy medication purchasing system to maintain sufficient inventory as evidenced by completed orders.
• Maintains knowledge on procurement of pharmacy supplies and medications through: alternative medication and supply distributors; and stockroom ordering systems as evidenced by received orders.
• Proficient in stocking shelves as evidenced by alack of errors.
• Participates in inventory management practices, including appropriate stock pars, and yearly physical inventory.
• Conducts appropriate patient charging and crediting, applies interdepartmental billing processes, and charge capture review.
• Generates required reports, reviews billing reports, and initiates corrections to discrepancies. Files reports as required.

Holland Hospital