T-Mobile - Assistant Retail Sales Manager - Henderson, KY
United Wireless
- Henderson, KY
- Permanent
- Full-time
- Responsible for infusing every store's Sales Representative with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
- Ensure that every need the customer has when coming into the store is met and that employees build the customer's confidence by making their experience comfortable, simple and by solving the whole problem.
- Complete observations of Sales Representative interactions with customers, including feedback, to be used in development, training & coaching conversations.
- Effectively manage customer wait time. Keep current on products, services and promotions.
- Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team. Interact directly with Sales Representative to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
- Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
- Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
- Actively upholds all United Wireless and T-Mobile policies and procedures.
- At least 18 years of age
- Legally authorized to work in the United States
- Must have reliable transportation
- Must have open availability / no schedule restrictions
- Availability to work a flexible schedule that includes weekends, evenings, and holidays
- High School Diploma / GED
- 1-2 years of customer service and/or sales experience, retail environment preferred.
- Communication
- Leadership
- Store Operations
- Customer Service
- Health / Dental / Vision / Life Insurance
- Long Term and Short Term Disability
- Paid Time Off