Senior Manager Collections

Arch Amenities Group

  • Chicago, IL
  • Permanent
  • Full-time
  • 6 days ago
Job Description:Job Title: Senior Manager, CollectionsDepartment: FinanceReports to: Director of Finance/VP of FinanceJob Type: ExemptArch Amenities GroupWellness-driven. Hospitality-focused.Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.Job Summary:The Senior Manager of Collections is responsible for leading the collections team and overseeing the company's accounts receivable operations. This role ensures timely collection of outstanding receivables, minimizes bad debt exposure, enforces credit policies, and improves collection strategies to support cash flow and revenue recognition. The Senior Manager will also play a critical role in managing customer relationships and driving process improvements.Key Responsibilities:
  • Lead and manage the collections team to meet and exceed cash collection and aging targets.
  • Develop and implement effective collections strategies, policies, and procedures.
  • Monitor accounts receivable aging reports and follow up on delinquent accounts.
  • Partner with sales, customer service, and finance teams to resolve billing disputes and improve customer satisfaction.
  • Analyze trends in aging, DSO (Days Sales Outstanding), and bad debt reserves; present monthly AR performance reports to senior leadership.
  • Identify and escalate high-risk accounts and recommend actions for legal collections or write-offs.
  • Implement and maintain credit policies, and review customer creditworthiness to mitigate risk.
  • Oversee collections staff performance, including hiring, training, coaching, and conducting regular performance reviews.
  • Collaborate with IT and ERP teams to ensure AR systems are configured to support efficient collections processes.
  • Lead or support automation and process improvement initiatives to enhance AR/collections operations.
  • Ensure compliance with company policies and relevant regulations, including SOX, if applicable.
  • Provide oversight to all processes designed to collect on all billings in alignment with contracted terms.
  • Design programs with particular emphasis on early-stage collection that focus on communication with clients and proactive outreach in order to collect cash in accordance with payment terms.
  • Create reports on all aged receivables and ensure they are communicated to senior leadership with action plans to collect.
  • Manages client issue resolution and escalation processes.
  • Acts as a primary resource for clients and internal leadership to resolve all billing disputes and issues.
  • Partners with all other finance and accounting functions to resolve any data or billing issues that act as roadblocks to collecting cash.
  • Provides leadership to the collections team, designing and optimizing workloads and assignments, managing team output and performance.
Qualifications:Education & Certifications:
  • Bachelor's degree in Finance, Accounting, Business Administration, or related field required.
  • Advanced degree or professional certification (e.g., CMA, CCE) preferred.
Experience:
  • 7+ years of progressive experience in accounts receivable or credit & collections, with at least 3 years in a management or leadership role.
  • Experience managing large B2B portfolios, preferably in mid-to-large companies or global environments.
  • Familiarity with ERP and collections software (e.g., SAP, Oracle, NetSuite, HighRadius).
Skills & Competencies:
  • Strong leadership and team management skills.
  • Deep understanding of collections principles, credit risk analysis, and customer relationship management.
  • Excellent written and verbal communication and negotiation skills.
  • Analytical mindset with the ability to interpret data and drive results.
  • Highly organized, proactive, and capable of managing competing priorities.
  • Proficiency in Excel and reporting tools (e.g., NetSuite, ADP) is a plus.
Essential FunctionSeldomOccasionallyFrequentlyStationary Position -- Sitting or StandingXActive Position -- Walking, jogging, runningXUse of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activateXClimb/Balance -- Stairs, ladders, ropes, equipment, beamsXStoop/kneel/crouch or crawl -- Position self, moveXTalk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange informationXSee -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assessXCarry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or lessXCarry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or moreXExposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.XDISCLAIMERThe employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Arch Amenities Group