Managed Network Technician
Apogee
- Milwaukee, WI
- Permanent
- Full-time
- Providing exceptional customer service
- Proficient in utilizing a PC and familiar with the Microsoft Suite of Software
- Responding to emergency outages promptly
- Collaborating within Operations to resolve end-user and network escalations
- Collaborating with Apogee teams to coordinate client activities (e.g. move-in)
- Monitoring, investigating, and actioning equipment alarms
- Adhering to a self-managed schedule for on-site appointments within a 24-48 hour SLA
- Collaborating with Apogee on customer installation activities as required, and contributing to project-related tasks as assigned
- Tracking and updating escalation tickets
- Ensuring that Apogee’s policies and end-user agreement are upheld
- Assisting in your region as assigned
- Attending training events and certifications as required
- Completing additional reporting, documentation, and administrative tasks as required.
- Excellent written and verbal communication skills
- Strong Organizational Skills
- Exceptional Customer Service
- Certifications such as CCT, CCST, Net+, A+, Security +, CWT, ECSE
- Experience with enterprise-grade networking equipment.
- Experience in effectively diagnosing and resolving issues with fiber optic links, including identifying and rectifying signal loss, connectivity disruptions, and other performance-related challenges.
- Proficiency in diagnosing Ethernet connectivity issues
- Familiarity with introductory concepts in enterprise networking is preferred.
- Associate’s Degree in a technical field with 2+ years’ experience or Four-year degree in Technology field
- 2-3 years of help desk or technical support experience
- 2-3 years of customer support experience
- This position requires the successful acquisition of the following certifications with in the first 8 months of employment:
- Cisco Certified Technician (DCTECH)
- CompTIA Network+ (Net+)
- CompTIA A+
- An attractive salary
- Health insurance plan including Health Savings Account matching program
- Monthly stipend for cellular and data usage
- Engineering and Technical teams receive cash bonuses for obtaining certifications
- Maternity and Paternity leave