Regional Patient Advocate
- Louisville, KY
- Permanent
- Full-time
- Provide information and reports to our client contact(s) to keep them up to date on our progress.
- Possibly be assigned a small workload of accounts to resolve.
- Cover at facilities within an assigned region when the onsite representatives are out of the office.
- Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
- Initiate the application process bedside when possible.
- Identify specific patient needs and assist them with an application for the appropriate agency for assistance.
- Introduce the patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
- Lay the groundwork for the Patient Advocate Specialist to develop a positive relationship with the patient.
- Legibly record all patient information on the designated in-house screening sheet, and log account screening detail in Onsite Reporting Tool.
- Document the results of the screening in the hospital computer system.
- Inform the designated hospital employee(s) of the availability of assistance for each patient in a timely manner.
- Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
- Other Duties as assigned or required by client contract
- Maintain a positive working relationship with the hospital staff of all levels and departments.
- Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
- Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
- Maintain awareness of and actively participate in the Corporate Compliance Program.
- Assist with other projects as assigned by management.