Service Tech Support SpecialistThe Service Tech Support Specialist is a trained professional engaged in performing the field installation and its maintenance. Technicians are responsible for the field operation, troubleshooting, repair, and client training of devices in an assigned location. They may also include training a plant's maintenance team or other key colleagues on how to perform equipment maintenance.The Service Tech Support Specialist delivers the service and customer assistance during field visits as per the client's requirements. They manage all onsite implementation, diagnostics, and testing.ResponsibilitiesTo offer service and customer assistance during site visitsSend technical documentation and drawings to customersAssume remote control over customers' computers when necessary to resolve problems.Obtain technical documentation and drawings to complete customer manuals.To manage the workflow as per the given scheduleThey work onsite fitting, repair, and maintenance needed for startupTo diagnose faults or technical issues and find proper solutionsTo produce detailed service reports for the field visitsTo follow organizational processes and protocolsTo comprehend customer needs and make suitable suggestionsTo build confident relationships with customers with better work protocolTest and troubleshooting for faulty devices and during startup.Complete switching mechanisms' configuration, fixing, and cable routing.Proficiency with Microsoft Office software, and general computer technology skills.Work safely without presenting a direct threat to self or others.Compliance with all safety rules and guidelines.A strong work ethic and great attitude are needed.Consistently adhere to assigned work schedule, ensuring punctuality and reliability.Travel is required.Other duties as assigned by the Supervisor.Valid Driver's License requiredAll job offers are contingent upon successfully passing a pre-employment drug screen.SkillsBoth of the following skillsets are preferred, but adequate proficiency in at least one of the two skillsets is required. Appropriate technical degrees or relevant experience are both acceptable.Electrical/Controls SkillsetUnderstanding electrical schematics and component specificationsIndustrial electrical machinery troubleshootingAbility to perform in place electrical repairs and upgradesPLC, HMI, and other programming troubleshooting controlsAble to communicate problems with electrical engineers when neededMechanical SkillsetUnderstanding of mechanical and assembly prints, components, and general functionsIntegrated fluid systems (hydraulic, pneumatic, water) troubleshootingSome level of welding and other fabrication skills for in place repairsAble to troubleshoot problems associated with the mechanical build of a machine include proper fasteners, welds, materials, coatings, tooling, and assemblyAble to communicate problems with mechanical engineers when needed.