Practice Operations Lead - Specialty Neurosurgery

• Leads the daily activities of the department, including preparation of staff schedules and assignments.
• Responsible for day-to-day business operations of the clinic. Reviews daily work and perform data entry as needed.
• Obtains authorizations for clinic visits, procedures and surgeries. Calls to obtain patient’s diagnostic results from other sites as needed.
• Handles all payment transactions to include balancing at the end of the day and making deposits. Enters charges appropriately and completely as needed.
• May contact patients to resolve payment difficulties or arrange satisfactory payment plans. Provides assistance to patients to improve customer service.
• May perform patient care duties as needed to include assisting patients to and from exam rooms, obtaining vital signs, and cleaning of exam rooms in between patients.
• Monitors and controls clinic expenditures within budget. May be responsible for ordering office and medical supplies. Ensures practice is efficient and cost-effective. Identifies and implements cost reduction opportunities.
• Coordinates resolution of problems in administrative areas and ensures compliance with regulations and standards.
• Facilitates the flow of information between individuals, departments, physicians and leadership to progress toward organizational goals and achieve timely solutions to problems.
• Assists the Director in ensuring the compliance of Joint Commission guidelines and National Patient Safety Goals.
• Serves as official Timekeeper for the department.
• Serves as a liaison between patients, Associates, staff, and providers. Maintains effective and respectful communication with providers, patients, Associates, and staff.
• Works with staff and providers to ensure quality patient care and services are provided. Ensures patient safety at all times.
• Maintains strict confidentiality. Follows CHRISTUS and Federal guidelines related to HIPAA, designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission.
• Maintains established CHRISTUS policies, procedures, objectives, quality assurance, safety, and environmental and infection control protocols.
• Performs job responsibilities in a manner consistent with the CHRISTUS Mission and Code of Ethics and is supportive of CHRISTUS’ cultural diversity objectives.
• Supports and adheres to the Service Guarantee and strives for ever-improved patient satisfaction.

• High School diploma or GED required
• Graduate of Medical Assistant or CNA program highly preferred
• Must have experience in medical financial reimbursement, billing and collections
• Must have knowledge of CPT and ICD10 coding
• Must have ability to work independently and exercise good judgment
• Must have strong interpersonal and communication skills
• Must have prior experience working with PCs, scanning, faxes and multi-line phone systems
• Must have ability to use blood pressure monitor and other medical equipment as needed
• Bilingual (Spanish/English) highly preferred

• Two years of experience in a medical office, in a patient access position, performing medical billing/collections, or other comparable position in a medical setting required.
• Minimum of two years of clinic coordinator/management experience in a medical facility is preferred.

• CPR certification required
• MA or CNA certification highly preferred

Christus Health