Assistant Director of Admissions - Hybrid

• Assist in efforts to recruit, train, manage, supervise and motivate Admissions Representatives and support staff
• Ensures that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly. Conduct Professional Standards evaluations on a quarterly basis. Conducts annual and semi-annual performance reviews of each employee reporting to Admissions. Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience
• Observes interviews and listens to phone calls to provide feedback and coaching to ensure successful performance
• Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk
• Ensure activity and run-rate boards are updated
• Conduct Y-Connect trainings with Admissions Reps on the floor
• Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation
• Monitor and respond appropriately to public reviews and mystery shops
• Track, monitor and report on progress toward start goals
• Coaches and develops Admissions Representatives identified as potential leaders to prepare for future admissions director roles
• Work closely with Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance
• Works with the campus Executives and Regional Directors to periodically assess whether or not admissions policies and procedures are meeting the goals of the campus
• Plans and conducts campus-based events like open houses, orientations etc.
• Assist in conducting daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, best practices
• Correspond with prospective students, applicants, and others seeking information on admissions standards
• Provides input for budgets, training meetings, campus facilities, etc.
• Ensure that business professional dress code is followed by all Admissions staff members Monday through Friday
• Completes other projects and duties as assigned
• Must have high integrity, solid business acumen including numerical and analytical ability
• Must be reliable and presentable as a leader on the campus in a department with student-facing duties
• Provides guidance throughout the admissions process
• Has high energy and is committed team player with excellent leadership capabilities; must have ability to train and develop subordinates
• Familiarity with CRM systems and SMS systems, CampusVue and Proficient in MS Office
• Superior verbal and written communications skills
• Fast paced, dynamic and collaborative team environment, internally and externally

• Must have a proven admissions track record with a minimum of two years with direct enrollment
• Demonstrated proficiency with enrollment management practices. Minimum of a bachelor's degree preferred
• candidate must possess strong organizational skills, leadership, development and implementation skill
• Ability to multi-task, excellent written and verbal communication skills; communicate effectively with individuals of diverse socio- economic and multi-cultural backgrounds; respect and ethics required

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks' starting Vacation per year. Increasing based on years of service with company
• 10 paid Holidays and 1 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x's your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program

Unitek Learning