Service Manager

SIX Group

  • Stamford, CT
  • Permanent
  • Full-time
  • 9 days ago
SIX drives the transformation of financial markets.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.Service ManagerStamford | 80-100 % | Reference 7294What You Will Doprovide high service quality to customers for a set of services which has the potential to be customer facing as neededensure that standard operations, monitoring, and escalation processes are applied consistently across a portfolio of servicesprioritize incident resolution with a particular focus on limiting customer impact and efficient communication in the event of a service outage as an immediate actionproactively manage improvement and service planning in a forward-looking approachrecommend and drive quality improvementswork on improving the service framework, good practices, processes, and tools, participation as a part of the team and accountable for joint successWhat You Bringproven strong experience in an IT service management role, broad experience in Software Development Life Cycle and DevOps practicesability to dive into technical details, as well as customer targeted communicationanalytical skillsproficiency in Englishexperience in financial information, with Market and Reference Data experienceStrong commitment to the SIX Values: Ownership, Trust, Customer Focus and CollaborationIf you have any questions, check out our or call Anthony Mills at +44 207 550 5407.For this vacancy we only accept direct applications.Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.What We OfferFlexible Work Models
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.Personal Development
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.Agile Working Methods
Whether through scrum or design thinking,
we solve exciting tasks together in teams.

SIX Group