Network Services Technician - OIT
Emory University
- Atlanta, GA
- Temporary
- Full-time
- Supports and assists with installs and activations and repairs campus voice and data services.
- Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service.
- Supports communications wiring installs, labeling and testing in accordance with internal IT and Industry standards.
- Interacts with Coordinators and customers to clarify work details and to troubleshoot issues.
- Utilizes automated tracking and management tools to update status, report details and complete work assignments.
- Interacts with customers to determine needs and issues.
- Assists with equipment demonstrations to explain operations.
- Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility.
- Performs on-site customer walk-throughs to assist with developing effective WOs.
- Prepares for moves to support equipment needs, clarify instructions and gather resources (e.g., department staff, etc.).
- Assists with moves of communications services to provide existing service levels at new locations.
- Supports new voice and data connections to provide customers with new service.
- Interacts with Coordinators to update and change WO instructions.
- Assists with wiring installs to provide connections from communications closets to the workspace.
- Inspects communications closets to ensure security, safety and cleanliness.
- Evaluates communications closet configurations to recommend data switch port upgrades.
- Maintains FS vehicles to ensure safety and operability.
- Maintains campus emergency and elevator phones to ensure service levels and safety.
- Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands.
- Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements.
- Updates MySoft records to maintain accurate and up-to-date information.
- Applies accurate prices for work performed to WOs to ensure proper billing.
- Closes out trouble tickets to verify issues have been corrected.
- Utilizes Microsoft Excel to build spreadsheets for data port assignments. Utilizes applications to print labels for phones.
- Performs related responsibilities as required.
- A high school diploma and one year of relevant IT experience, OR an equivalent combination of education, training, and/or experience.
- Ability to lift up to 50lbs.
- Ability to bend, stoop, and twist.
- Valid Georgia driver's license and an insurable driving record.