Experienced Customer Service RepresentativeSunshine Air Conditioning, Inc. is a rapidly growing, drug-free, residential heating and cooling company whose mission is to create, restore, and maintain indoor comfort and air quality by delivering the highest value products and exceptional service to our customers. We believe in accountability, integrity, innovation, transparency, and loyalty. We perform HVAC Service, Maintenance, Replacements, and New Construction Installation. We are pleased to share that we also now perform full electrical services as well as water heaters and water treatment services. Visit to learn more! We are proud that we have a 4.9-star Google rating with over 4,400 reviews!We are looking for an experienced full-time, hourly Customer Service Representative to join our team. Our employees are committed to providing our clients with the highest level of customer service, care, and respect. To learn more about us please visit our website at:Our Customer Service Representatives are critical to the success of the company. They are often the first Sunshine representative with whom a customer interacts. A successful candidate will possess the skills necessary to maintain Sunshine's stellar reputation of providing customers with a "best-in-class" experience at every opportunity.Pay: $18 to $20 per hour based on experience, paid weekly; overtime possibleJob Schedule: Typically Monday through Friday, 8am - 5pmJob Summary:This full-time CSR will interact with Sunshine's customers by addressing concerns and inquiries, resolving complaints, and scheduling Service and Maintenance requests. This position requires patience and strong attention to detail all while providing a "best-in-class" customer experience.Job Responsibilities (during OJT and beyond):
Interact with customers via telephone, email, or in person to provide support and information on products or services.
Maintain technicians' daily schedules.
Keep customers apprised of the tech's schedule/lead times.
Resolve customers' concerns and answer customers' questions to the best of your ability.
Follow communication procedures, guidelines, and policies.
Required Qualifications, Knowledge, and Skills:
High school diploma or GED
Ability to prioritize and manage time effectively
Ability to keep calm and professional in high-pressure or emergency situations
Great communication skills (verbal and written) and ability for active listening
Computer skills & ability to learn new software
2+ years of customer service and scheduling experience
Service Titan experience preferred but not required
Knowledge of Residential HVAC is preferred but not required
Why work for us? Our employees are committed to providing our clients with the highest level of customer service, care, and respect. To learn more about us please visit our website at: . Sunshine Air Conditioning is a family-oriented company that takes pride in treating our team like family. Our close-knit group enjoys celebrating each other's birthdays, work anniversaries, and achievements. As a company that prides itself on low turnover, Sunshine works to create career advancement opportunities for our team members. As a member of the Sunshine team, you can enjoy the following benefits:
Health Insurance (we cover employee's premium)
Dental Insurance
Vision Insurance
Life Insurance (we cover a $25,000 policy for the employee; additional coverage is available)
Other supplemental insurance available
Paid Time Off (including 6 major holidays)
401k, with up to a 4% Company match
End of the year Employee Appreciation Party
Opportunities for bonus
Gift card on birthday
Company-provided logo'd shirts
Candidates will be required to pass a background check upon being given a conditional offer of employment.Sunshine Air Conditioning is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.