Technical Support Specialist
804 Technology
- Raleigh, NC
- Permanent
- Full-time
1st Shift: 9:00am - 5:00pm
Full-time - 40 hour/week
Hybrid Schedule with 2 days in Office
Potential Temp to Hire OpportunityExperience Level
Entry-Level to Mid-Level ProfessionalA Snapshot of Your Day
Do you want to work in a dynamic and inspiring environment where teamwork is the focus?
We are a group of creative colleagues, and we are now looking for a new teammate. In our group, we build tailored quotations and proposals for Power Transformer Service and Installations for customers throughout the U.S. who need Energy for Substations, Data Centers, Green Energy, and Power Plants to name a few. We work with several units within our organization (Project Management, Engineering, Logistics, and Field Service) to deliver world class service to our clients.
Would you like to come along on our journey to develop our business to keep our customers happy?
With the purpose of giving technical support and maintain a close relationship with our customers worldwide we need to extend our team that is knowledgeable, forward thinking, solution oriented, and agile. Our business is growing, and we have to grow as well in order to deliver the results and reliability that our customers expect from us.Reading and Responding to Customer RFQ’s and RFP’s
Determining the manpower and tooling required to complete Power Transformer installations.
Working with internal teams who coordinate the Sale of the transformer, the logistics (moving the transformer from the factory to the jobsite), the PM team who provides 1:1 Service to the customer, the Proposals Team who builds the final bid documents, and our team, who provides the installation.Responsibilities include preparation and delivery of technical scope for planned inspections.
There might be 1-2 travels to the jobsite per year, where you will talk about the planned and/or performed maintenance that will be/has been performed by our Field Service Engineers.What You Bring
- Ambition and Drive. We are looking for someone who is talented but more importantly, we want someone who can thrive in a fast-paced job and will stick with the work when it becomes more and more complex.
- You have a technical background relevant for the Service Team. It can be a technical degree (ex. Bachelor or Master in Engineering, IT, Chemistry, Finance, Construction, or Design) or experience in a comparable position that easily translates into success.
- Extremely Organized and detail oriented
- Industry Automation is a plus
- Previous experience with Transformers is a plus
- You are eager to learn and engage in supporting your coworkers with your newfound knowledge.
- Interest in process improvement is a benefit, as this is something we work with daily
- Communication - we work closely with internal stakeholders, global teams, and our customers. It is important that you have excellent verbal and written communication in addition to excellent follow through.
- Comfortable with working in several different systems (Salesforce, Excel, Jira, etc.).
- Structured, Collaborative and positive attitude
- Respectful of all cultures, religions, genders, orientations, and abilities