Inside Sales Representative | Hot Springs, AR Hot Springs, Arkansas
- Hot Springs, AR
- Permanent
- Full-time
- Competitive Annual Base Salary with OT opportunities
- PTO Available as of DAY ONE
- 401(k) plan with company match
- Employee Pension Plan (free to all employees)
- Full Medical, Health & Wellness Benefits start on FIRST DAY
- Backup the Sales Coordinator when necessary to accommodate increased market demand/volume or when the Sales Coordinator is on PTO.
- Work with the Business Analyst to complete weekly, monthly and quarterly requirements for key business processes (backlog, SIOP inputs, forecast/plan inputs).
- Work with Sales management to provide insights into the sales funnel and market opportunities
- Communicate with customer, making outbound calls to potential and assigned customers, and following up on leads.
- Understanding customers' needs and identifying sales opportunities
- Being a resource for customers, sales and dispatch personnel, and operations to address product quality, availability, and end-use questions
- Monitoring and providing insights into market trends and key up-coming projects
- Managing key Opportunities by assisting the sales team in collecting project and product information, assisting in preparing the quote, and managing necessary paperwork.
- Manage assigned customer accounts
- Route all RFQ/RFP for projects to appropriate Outside Sales Representative (OSR)
- As sourced from website, emails, or phone call, qualify opportunity and determine appropriate Martin Marietta representation, whether handle or route to OSR or Area Sales Manager (ASM).
- Generate new sales opportunities through
- Inbound lead follow-up and outbound cold calls and emails
- Research accounts, identify key players, generate interest and develop remote rapport with customers
- Responsible for
- Credit customers with 5000k tons or less of annual sales
- Drive superior customer satisfaction through assisting with product needs, selection, potential alternatives, credit application requests, customer qualification, and dispatch process
- Review and approve daily tickets for your customers and sales orders
- Assist with development of weekly/monthly sales reports as needed to improve quote and sales insights
- Assist Outside Sales Representative (OSR) and Logistics:
- While it's the OSR's responsibility to manage their customers' sales orders, assist when requested to ensure timely and accurate customer service and to aid in correct dispatching or billing.
- Handling urgent calls, emails, and messages for OSR if the sales rep is not available.
- Serve as a liaison between sales and dispatch to ensure sales order, dispatch, and ticketing accuracy
- Support Western Division Aggregate sales team (CO, WY, UT, WA) as needed to ensure timely completion of both internal and external requests
- Associates or Bachelor's degree in business, construction management or related discipline preferred.
- 1-2 years of sales/customer service experience
- Strong phone presence and experience dialing dozens of calls per day
- Solid knowledge of construction materials and their application/use and specifications preferred
- Excellent verbal & written communication, interpersonal, listening, and negotiation skills; independent and self-disciplined, with ability to work proactively and productively both as a sole contributor and in a small team environment
- Experience with Customer Relationship Management (CRM) software a plus
- Experience working with Department of Transportation DOT and the Federal Railroad Administration a plus.
- Proficient computer skills (Excel, Word, PowerPoint) and ability to learn new applications
- Strong organizational skills and ability to multi-task, prioritize, and manage time effectively
- Industry Knowledge - basic knowledge of how customers use our products (i.e. utilities, building and pavement bases, concrete plants, asphalt plants, etc.) and basic knowledge of aggregate plant processing, quality control, products, and dispatch functions
- Interpersonal Communication Skills -excellent verbal/written to establish and maintain good working relationships with customers.
- Technology Capabilities - proficient in Microsoft Word, Excel, Power Point and internal systems (i.e. JDE, etc.)
- Reliability - Self-starter with excellent planning and administrative skills, attention to detail, and excellent time management skills
- Ethics and integrity - comply with best practices; and strict compliance with the Company's Ethics policy and Code of Conduct
- Financial - Knowledge regarding pricing strategies, sales forecasting and ability to achieve objectives/key performance indicators (DSO, profit, ASP, tonnage, repeat business, new customers, etc.)
- Forecasting - assists Area/District Sales Manager in preparing timely and accurate reports, data and forecasts; work with operations staff regarding inventory, production, etc.,
- Customer Service - Ability to build strong customer relationships
- Safety - compliance with the Company's Safe Driver Policy; adhere to safety regulations (state, federal, and company) while at Martin Marietta plants, on customer jobsites, and at all times.
- Medical
- Prescription Drug
- Dental
- Vision
- Health Care Reimbursement Account
- Dependent Care Reimbursement Account
- Wellness Programs
- Employee Assistance Plan
- Paid Holidays and Vacation
- 401(k) with Company matching
- Pension
- Salary Continuation – Short-Term Disability
- Long-Term Disability Options
- Employee Life Insurance
- Spouse & Dependent Life Insurance
- Business Travel Accident Insurance
- Direct Deposit Payroll
- Educational/Tuition Assistance Plan
- College Scholarship Program – for dependent children
- Matching Gift Program
- New Auto Purchase Discount Plans