Application Support Specialist

DePaul

  • Rochester, NY
  • $26.44-27.34 per hour
  • Permanent
  • Full-time
  • 27 days ago
ResponsibilitiesApplication Support * Investigates, troubleshoots, makes recommendations, and develops action plans to resolve existing or potential application issues. Engages additional subject matter expertise as needed to ensure resolution.
  • Creates user documentation, requirements and/or technical specifications for systems & business-related change requests.
  • Provides Level 2 application support on incidents escalated by the Service Desk.
  • Participates in knowledge transfer through timely documentation of solutions for reference by all team members, training Service Desk resources to improve support capabilities of Level 1 support and looking for opportunities to augment Level 0 support resources to help evolve self-service catalog.
QA/Testing * Leverages understanding of business use of applications (SaaS or on-premises) and/or interpretation nof business requirements to develop test cases/scripts.
  • Executes test scripts; documents and analyzes software defects; produces metrics and reports results.
Business Analysis * Collaborates with user-community and IT resources to gathering, interpret and document business requirements.
  • May be asked to analyze application data, identify trends, and contribute to data-quality and/or process improvement initiatives so the business can benefit through improved efficiency.
Typically relies on instructions and pre-established guidelines to perform the functions of the job but will also rely on experience and judgement to plan and accomplish goals. Works both independently and directly with cross-functional teams. A certain degree of creativity and latitude is expected. Ensures all activities comply with department policies and company’s “code of business conduct and ethics”. May be required to perform other job-related duties as assigned.Qualifications
  • Associates Degree in Technology-related field or equivalent professional experience/certifications.
  • Minimum 2 years of experience in a related field.
  • Strong analytical, troubleshooting, problem solving, and prioritization skills. Ability to handle a multitude of tasks and changing priorities to ensure timely completion.
  • Extreme attention to detail is required.
  • Excellent interpersonal and communications skills (written and verbal). Highly collaborative with business and technical stakeholders alike.
  • Ability to interpret and understand requests from, and work well with, stakeholders at all levels within the company as well as vendors/contractors.
  • Must hold a valid driver’s license with no restrictions and possess reliable transportation.
TECHNICAL SKILLS: * High level of comfort working with MS Office suite of applications, including intermediate/advanced use of Excel.
  • High level of comfort working with a ticketing system and observing best practices managing incidents, requests, and changes.
  • (Preferred) Knowledge of Property Management (Yardi) and/or HER systems
  • (Preferred) Experience supporting the use of complex enterprise application software (whether SaaS or on-premises).
  • (Preferred) Understanding of ITIL (or similar) service management framework and related principlesrequired.
BenefitsThis position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B Employer Match, Employee Discount Programs, Free Parking and Staff Recognition Programs. $1/hour shift differential for evening and overnight shifts.DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit and program need.

DePaul