Supervisor Operational Technology Configuration Management Administration - Asset & Records Control - Akron Fairlawn
FirstEnergy
- Akron, OH
- Permanent
- Full-time
- Demonstrating and directing a solid commitment to all aspects of safety.
- Encouraging open, honest, direct, and ongoing conversation and collaboration amongst team members.
- Conducting applicant interviews and provide employee coaching, performance reviews, mentoring, etc. on an ongoing basis.
- Ensuring priorities for the team are aligned according to business needs and strategic direction, departmental budget, and regulatory requirements, etc.
- Working with internal audit groups on risk assessment for key projects.
- Supporting the Emergency Plan through participating in the assigned storm duties.
- Supervising SDLC and Agile projects including sprints, features, stories, requirements, defects, test plans, etc. Current project is Device Integration Application (DIA).
- Supervising administration, configuration and testing of third-party vendor packages including PowerBase (DOBLE), Relay Testing System (RTS)(DOBLE), and CORE (Quanta).
- Working with internal stakeholders and vendor(s) to coordinate system improvements, upgrades, defect mitigation and testing of new releases.
- Providing training to the organization including functionality, processes, and roles and responsibilities.
- Analyzing complex issues and developing actionable recommendation; ensuring decisions impacting the team and the FirstEnergy enterprise are based on data and sound reasoning.
- Developing, documenting, and implementing business processes as appropriate to insure consistent, sustainable operations of the OTCM systems.
- Providing services to help maintain the integrity of substation equipment configuration and related data in the OTCM systems.
- Providing system database, data analytics and reporting support.
- Supervising day-to-day production support activities including importing field-testing results, linking assets between systems, and help desk support.
- Leading process improvement activities that increase productivity and enhance data quality.
- Working with approximately 800+ FE OTCM users.
- Providing business administration services necessary to ensure compliance with all regulatory standards including Critical Infrastructure Protection (CIP), Protection and Control (PRC) and internal standards.
- Participating in change control activities for scheduled maintenance releases.
- Providing oversight and business administration of user access to sensitive applications; Managing user access through RAAD (Regulatory Access Authorization Database).
- Bachelor's degree in IT, Business, Engineering or a related field is preferred.
- Minimum of 5 years of related work experience.
- In lieu of a degree, 7 years of direct, related experience will be considered. The experience must include system administration along with an in-depth understanding of the subject matter outlined in the responsibilities above.
- Proven effective leadership skills to communicate with and direct work of others that will ensure safety and produce successful results.
- Experience working in an Agile environment with a proven track record of successful results.
- Strong oral and written communication skills to effectively convey information to various levels in the organization as well as strong teamwork and interpersonal skills.
- Excellent analytical abilities involving complex problems; exercise sound judgment; detail oriented.
- Demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
- Demonstrated experience drafting project charters, scopes of work, managing budgets, establishing priorities, etc.
- Ability to effectively manage a dynamic work environment with a hybrid team, periodic travel between multiple local work locations and occasional out-of-state overnight stay may be required.
- Familiarity with either or all - Powerbase, RTS, Cascade / QlikView / Energy Delivery Outage Application (EDOA) / CrossBow / SAP / CORE is preferred.
- Experience in Energy Delivery (ED) transmission/distribution systems or in general business operations preferred.