Senior Customer Service Representative

• Click on 'Choose Services'
• In the column 'Select' click on the ones you want to add
• In the column 'Arrange' drag to the left column the ones you want to remove
• You can move the icons to re arrange them in the desired order
• When you finished click on 'Done'
• Click on 'Get Button Code'
• You will see bellow a preview of the selected services and the order. Copy the code and paste it directly in the next component, the "Share this job" custom plugin and save.

• Effectively manage multiple critical/strategic accounts in partnership with sales, proactively communicating with each via phone, email and scheduled in-person meetings to constantly improve the customer experience
• Sample and Sales Order entry to invoicing and at-risk inventory management using SAP for designated regions
• Support complex logistics processing, work with freight team on tracking orders, customer complaints, refunds, etc.
• Adhere to the Standard Operating Procedures for customer service processes including modes of order intake including phone, fax, email and EDI
• Tacking, analyzing proactively and resolving customer issues including returns, debit and credit processing and complaint management
• Work with sales and operations teams to identify and implement best practices with regards to communications around, but not limited to; shortages, lead times, freight costs, etc. ensuring a positive experience and maximum customer satisfaction
• Meet company expectations with regards to critical performance metrics including but not limited to on-time delivery, open orders, productivity, overtime, and freight cost reductions
• Prepare documentation including bills of lading, pick tickets, and invoices
• Backorder and open order management
• Scan, mail, and file all applicable paperwork on a daily basis.
• Participate in multiple team support projects

• Bilingual proficient in Spanish and English required
• 3+ years of customer service experience
• Bachelor's degree preferred
• Working knowledge of SAP, preferably in Order Management (Sales and Distribution module) and Transportation
• 1+ years transportation tendering or operations experience preferred
• Food industry experience preferred; can be Consumer Products, CPG and/or Pharmaceuticals
• Exceptional written & verbal communication skills
• Proven team player, able to work collaboratively at all levels and build partnerships with cross-functional teams
• Excellent organizational, planning, influencing, presentation and follow-up skills
• Self-motivated and persuasive in presenting ideas and executing to a final result

• Compensation for this role is hourly and will be based on your experience, skills, and location, with a typical hourly range between $24.00 - $36.64.
• This role is eligible for a targeted annual bonus equal to 5%. Final bonus payouts are determined by both individual and company performance.

• Medical coverage starts the first of the month-no waiting period
• Immediate 401(k) eligibility with fully vested matching contributions
• Over 5 weeks of paid time off in your first year
• Free life coaching, onsite health exams, 24/7 access to Registered Nurses
• Lifestyle Spending Account

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
• "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Puratos