Pet Trainer
- Hampton, VA
- Permanent
- Full-time
- Paid weekly
- Health benefits: medical, dental, vision
- 401k
- Tuition assistance
- Associate discounts and perks
- Paid time off for fulltime associates
- Career pathing
- Development opportunities
- Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
- Actively sell training classes in store, over the phone and online.
- Educates pet parents about the benefits of our entire pet training curriculum.
- Maintains all paperwork related to pet training.
- Educates fellow associates and acts as the subject matter expert for their location on the benefits of pet training.
- Schedules training classes as outlined by the Company expectations.
- Responsible for creating a safe environment for the people and pets in their classes and surrounding areas of the store.
- Ensures the pet training area and surrounding areas are clean and presentable.
- Recognize associates for their contributions to selling pet training.
- Responsible for taking immediate action when a sick/injured pet is identified in the store; transport to the vet as needed.
- Recommends, informs and sells merchandise and services.
- Assists and works in other departments as required. Other duties may be assigned.
- Participates in our culture of Belonging and Recognition.
- Follows all Company Policies and Procedures.
- 1-2 years of retail experience in a customer-focused environment.
- Accredited in PetSmart Training Instructor Course
- Proficiency in computer applications.
- Ability to react under pressure and maintain composure.
- Flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Strong organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
- While performing this job, the associate is occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.