Wine- Specialist

Bristol Farms

  • Santa Barbara, CA
  • Permanent
  • Full-time
  • 1 day ago
Job Title:Wine SpecialistDepartment:Wine and SpiritsReports To:Wine Manager and Manager of MerchandisingFLSA Status:NonexemptSummaryThe Wine Specialist plays a crucial role in providing exceptional customer service and fostering a deep knowledge of wines, beer, and spirits. Excellent communication and promoting different wines to our customers are essential to this role.Essential Duties and ResponsibilitiesThe Wine Specialist works under the supervision of the Wine Manager and performs the following duties (other duties may be assigned):
  • Provides outstanding customer service by assisting customers with wine, beer, and spirit selection, offering recommendations, and ensuring a memorable shopping experience.
  • Demonstrates a high level of expertise and knowledge in wines, including varietals, regions, production methods, and food pairings.
  • Stays on top of industry trends, new releases, and emerging wine regions to provide up-to-date recommendations to customers.
  • Actively contributes to the creation and development of the weekly newsletter, providing engaging content and highlighting featured wines, beers, and spirits.
  • Maintains department standards by organizing and properly displaying products, ensuring accurate pricing and signage, and monitoring inventory levels.
  • Assists in conducting tastings and educational events for customers, including classes and seminars.
  • Acts as a liaison between vendors and the Wine Manager, coordinating product orders, resolving any issues or discrepancies, and providing feedback on customer preferences.
  • Provides support to the Wine Manager in managing inventory, including receiving and stocking products, rotating stock, and conducting regular inventory counts.
  • Keeps abreast of local, state, and federal regulations pertaining to alcohol sales, ensuring compliance at all times.
  • Exhibits exemplary behavior and adherence to company policies and procedures, serving as a role model for other team members.
Customer Service SkillsWine Specialists are expected to provide customer service that is extraordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Wine Specialists are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.Education and/or ExperienceHigh School diploma or general education degree (GED); three to six months related experience and /or training; or equivalent combination of education and experience. Candidates must be 21 years of age or older.Physical DemandsWhile performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and color vision. The Wine Specialist must be able to use a 2-wheeled dolly (hand truck) to carry over 100 pounds at a time. They must also safely use a box cutter with razor blades.

Bristol Farms