Retail Sales Associate DORAVILLE | Buford Hwy NE Bilingual preferred

Arch Telecom

  • Doraville, GA
  • Permanent
  • Full-time
  • 1 day ago
This website uses cookies to customize and improve your experience. If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.XAccept CookiesThis website uses cookies to customize and improve your experience. If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.XAccept CookiesRetail Sales Associate DORAVILLE | Buford Hwy NE Bilingual preferredJob DetailsJob LocationDORAVILLE - Buford Highway | GA [4264] - Doraville, GASalary Range$13.00 - $16.00We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an ? If so, keep reading!Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecoms Core Values. Our MAs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills and expertise in preparation for a promotion to Mobile Expert upon training completion.What you'll do in your role?Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
  • Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Approaching service and sales needs with patience, honesty, and empathy.Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:
  • How our ever-expanding coverage stacks up in our customers neighborhood, providing them with a lightning fast LTE network!
  • Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  • How were redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources.Build relationships with and partner with employees across channels, including business and customer service to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Develop strong peer relationships where we are all accountable for the companys success.
  • Be willing to have a good time while providing first class customer experience
The ideal candidate will bring:
  • A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.
  • Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment.
  • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
  • Effective at balancing customer experience and performance goals.
  • 6 months of customer service and/or sales experience, Retail environment preferred
Whats in it for you?
  • Employee Stock Ownership Program (ESOP)
  • Competitive hourly pay
  • Uncapped commission earnings
  • Automatic raises when reaching attainable milestones
  • Exciting opportunities for career advancement
  • A culture of care & excellence
  • Health Benefits for Full Time Employees
  • BONUSES: Monthly sales incentive programs, contests, rewards and more.
What must haves do you need?
  • Be at least 18 years of age
  • High school degree or GED
  • Ability to stand for long periods of time
  • Ability to lift objects weighing up to 25lbs
  • Reliable transportation
  • Full Time (40 hours) or Part Time (20+ hours) availability
Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!Apply Now: www.archtelecom.netInquiries: Recruiting@archtelecom.netApply Now" class=" central-validator input--dark-grey" aria-label="Legal First Name" required="required" value="">Legal First Name*" class=" central-validator input--dark-grey" aria-label="Legal Last Name" required="required" value="">Legal Last Name*" class=" input--dark-grey" data-parsley-type="email" aria-label="Email" minlength="1" required="required" value="">Email*" onpaste="return false;" autocomplete="off" class=" input--dark-grey" data-parsley-type="email" aria-label="Confirm Email" minlength="1" required="required" value="">Confirm Email*Phone*arrow_drop_downsearchsearchNo results found.Do you consent to receiving text communications related to your job application via SMS from Arch Telecom, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*Yes/No * Yes NoAttach Resume/CV" id="quick-apply-desktop__application-form__resume__input" accept=".pdf,.doc,.docx,.txt,.ppt,.pptx" value="" />Start Applicationchevron_leftSign InWelcome ! It looks like you have an account with this email. Please enter your password to complete your application." class=" input--dark-grey" minlength="8" maxlength="30" required="required" value="">Password* Sign InThanks!An email has been sent to you with a password to access your account.Ready for the next step?View More PostingsApply Now" class=" central-validator input--dark-grey" aria-label="Legal First Name" required="required" value="">Legal First Name*" class=" central-validator input--dark-grey" aria-label="Legal Last Name" required="required" value="">Legal Last Name*" class=" input--dark-grey" data-parsley-type="email" aria-label="Email" minlength="1" required="required" value="">Email*" onpaste="return false;" autocomplete="off" class=" input--dark-grey" data-parsley-type="email" aria-label="Confirm Email" minlength="1" required="required" value="">Confirm Email*Phone*arrow_drop_downsearchsearchNo results found.Do you consent to receiving text communications related to your job application via SMS from Arch Telecom, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*Yes/No * Yes No
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Arch Telecom