
Data Center Security Site Supervisor - $26.78/hr
- Northlake, IL
- $26.78 per hour
- Permanent
- Full-time
Leadership & Personnel Management
- Direct, coordinate, and manage all on-site Security Officers, SOC Operators, and Shift Supervisors.
- Train, develop, and empower security personnel to uphold the highest standards of efficiency, customer service, ethics, and compliance.
- Conduct performance evaluations, coach staff, manage incentive programs, and apply corrective actions in line with company policy and regulatory requirements.
- Oversee scheduling, payroll approval, time-off management, and shift coverage to maintain 24/7 operational readiness and compliance.
- Manage day-to-day site security operations.
- Maintain and improve SOC operations, ensuring compliance with security systems knowledge and regulatory requirements.
- Coordinate with Regional management to establish site goals and communicate these to customers and internal teams.
- Manage account inspections and utilize Quality Assurance checks through eHub to ensure compliance and continuous improvement.
- Monitor and track key performance indicators (KPIs) such as safety violations, MTTR, patrol rounds, incidents, badge issuance, and more.
- Oversee physical security systems including access control (C-Cure), CCTV (Genetec), alarms, biometrics, and visitor management.
- Ensure adherence to industry standards and frameworks such as ISO 27001, SOC 2, HIPAA, GDPR, and Sunstates-specific policies
- Lead regular risk assessments, vulnerability audits, and incident investigations with detailed reporting and timely escalation.
- Maintain comprehensive documentation to support internal and external audits.
- Collaborate with IT, Cybersecurity, Facilities, HR, Operations, and Environmental Health & Safety (EHS) teams to ensure unified security strategies.
- The Site Supervisor is expected to work a minimum of 40 hours per week physically onsite, including variable shifts, weekends, and additional hours as needed for reports, training, or special events.
- Willingness and ability to travel regularly to all contracted sites as required.
- Must be able to perform physical duties such as patrols, inspections, and emergency response activities.
- Leadership & Team Development
- Effective Communication Across All Levels
- Critical Thinking & Problem Solving
- Security Systems Expertise (Access Control, CCTV)
- Compliance & Regulatory Knowledge
- Data Analysis & KPI Management
- Customer Service Excellence
- Emergency & Incident Management
- Minimum 3 years of related management experience in physical security, preferably in data centers, critical infrastructure, or enterprise environments.
- Strong communication skills with the ability to effectively deliver messages across multiple organizational levels.
- Proficient in bridging data from multiple platforms to drive security program improvements.
- Affordable Care Act compliant Medical Benefits Program
- Dental Insurance Program
- Free Life Insurance
- Disability Insurance
- Paid Time Off & Bereavement Leave
- Paid Holidays
- Direct Deposit or Pay Cards
- Employee Incentives
- Referral Bonuses
- Employee of the Month Award
- Education Reimbursement
- Service Awards
- Employee Involvement Initiatives
- Management Mentoring and Support
- Career Advancement
- 401K program