Project Implementation Manager II

InComm Payments

  • Bentonville, AR
  • Permanent
  • Full-time
  • 10 days ago
Job Description:OverviewWhen you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.You can learn more about InComm Payments by visiting our or connecting with us on , , , , or .About This OpportunityWe are looking for an experienced Implementation Manager to join our team in Northwest Arkansas! Our team is growing and we need you to help us continue to grow our business. As an Implementation Manager, you will be responsible for launching new products and incremental displays. This responsibility includes developing project plans, monitoring progress and ensuring timelines are met for new product launches. Additional responsibilities include ongoing account support including price book management, item set up, addressing customer and merchant service escalations, and serving as the day-to-day contact for the Sales team.
Responsibilities
  • Coordinate multiple projects simultaneously from initiation through implementation
  • Manage day-to-day operational aspects of a project, including item set-ups via Retail Link, serving as the main point of contact for internal clients.
  • Create and execute project work plans, track progress and revise as appropriate to meet shifting priorities, demands, and timelines.
  • Implement schedules and escalate concerns, issues and risks to the appropriate stakeholders in order to meet deadlines.
  • Ensure that project documents are complete and current, providing weekly updates to all stakeholders.
  • Coordinate and manage special projects as needed.
  • Develop an in-depth understanding of the types of end-user customer service issues that can occur and the required to research and resolve these issues.
  • Other tasks and responsibilities as assigned.
Qualifications
  • Proven ability to prioritize workload/experience managing multiple projects simultaneously.
  • Excellent attention to detail, organization and follow-up skills
  • Effective verbal and written communications at all levels.
  • Thrives in a fast-paced environment with flexible structure and methodologies.
  • Experience working both independently and in a team-oriented, collaborative environment.
  • Ability to listen attentively, respond effectively and resolve client issues.
  • Experience in navigating across cross-functional teams.
  • Ability to manage expectations and develop strong working relationships with customers both inside and outside the organization.
  • Proficiency in Microsoft Office software.
  • Bachelor’s degree OR 5+ years relevant experience
Preferred Qualifications, Not Required:
  • Alteryx or PowerBI experience
  • PMP or related certifications
InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.*This position is eligible for the Employee Referral Bonus Program Tier II #LI-SO1

InComm Payments