Senior Application Engineer - EcoStruxure Power Advisor

• Analyze customer power monitoring data using Schneider Electric's patented algorithms to assess the health of their electrical network.
• Interpret data to identify performance gaps, power quality issues, and opportunities for system optimization.
• Deliver detailed reports outlining system status, key findings, and tailored recommendations for corrective actions.
• Lead remote consultation sessions to explain findings, help customers prioritize actions. Support customers in implementing solutions to keep their operations running smoothly.
• Monitor and review corrective actions to ensure resolution of issues, providing ongoing guidance as needed.
• Generate and follow up on sales leads. Work closely with our direct and indirect sales force to manage customer relationships and satisfaction.
• Collaborate with the Customer Success managers, supporting customer satisfaction and retention.
• Provide feedback to engineering teams to support continuous improvement of our platforms and services.
• Maintain accurate records and customer interactions using our CRM tool (bFS).

• Strong knowledge of electrical systems and power quality principles - Engineering degree in Electrical, Power Systems or Computer Science, or equivalent
• Two years of experience researching and analyzing qualitative and quantitative data in a related field (Engineering, Business Operations, etc.)
• Proficiency using Microsoft Office Suite applications in a work setting with strong knowledge of Word, Excel and PowerPoint
• Analytical abilities with proficiency working with data. Ability to process and interpret predictive/conditioned-based analysis data.
• Excellent communication and customer-facing skills.
• Excellent soft skills such as people-person, team player, interpersonal skills, leadership, presentation, and collaboration. Candidate must work effectively with teams throughout the organization
• Strong technical writing and oral communication skills
• Customer-focused mindset
• Ability to effectively manage time and remain organized across multiple activities, ability to prioritize tasks and deliverables to meet deadlines.
• Must demonstrate attention to detail, ability to self-audit to ensure accuracy and establish measures of quality control over work product

• Education and/or 2 years of experience in data mining, working with large data sets, and recommending innovative analytical solutions in the power and energy monitoring field
• Knowledge of Power Quality and understanding of Power Quality standards
• Experience working in energy management or power industry.
• Understanding of digital metering systems
• Experience working with customers.
• Experience with CRM systems, Salesforce preferred
• Project management experience
• CEM, CEA certifications a plus.

eQuest