Real Estate & Customer Experience Coordinator
Prologis
- Austin, TX
- $26.00-31.00 per hour
- Permanent
- Full-time
- Provide operational and communications support to enable the CET to dedicate more time to meeting their customers’ needs.
- Coordinate customer support requests & maintain customer payment information and provide actionable insights for the CET.
- Assist with the customer move-in/move-out process to include transfer of utilities, welcome packages, etc.
- Assist with annual operating expense reconciliation
- Coordinates and maintain vendor contracts and payments.
- Review and post monthly rent charges. Prepare annual payment schedules for tenant distribution.
- Maintain and update accurate records for a variety of areas including utility meters, lockboxes, fire alarm codes, and customer contact information.
- Enter work order tickets and process accounts payable in various programs.
- Process expense reports for Maintenance Technicians and RECX leaders.
- Work with property manager (Real Estate & Customer Experience Manager), maintenance technician, and vendors to coordinate the completion of work when maintenance requests are received or solve property management issues.
- Adhere to Company property management policies and procedures, codes, regulations and governmental agency directives. Maintain compliance by ensuring all property records are maintained in accordance with all legal requirements and Company policies and/or practices.
- Travel to San Antonio market monthly or as needed.
- 3+ years of experience in administrative role, customer service, real estate or related field.
- Excellent communication and interpersonal skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners to complete various projects and assignments.
- Strong organizational and time management skills, with the capacity to prioritize tasks and meet deadlines, with a sense of urgency and follow-through.
- Good mathematical and analytical skills.
- Ability to take initiative to own tasks in a fast-paced environment
- Proficient knowledge Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook).
- Positive, proactive work ethic and attention to detail.
- Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation.
- Valid driver’s license and the ability to travel to multiple properties.
- Knowledge of CRM systems as Yardi and PeopleSoft.
- Familiarity with real estate processes, documentation, leases, and property management responsibilities.