
Print Production Associate (2nd Shift) - Jefferson City, MO
- Jefferson City, MO
- Permanent
- Full-time
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .The Print Production Associate II is responsible for managing the print request life cycle in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction. This role will have shift of 4:00PM to 12:00MNPrimary Responsibilities:
- Perform document preparation, scanning and electronically log customer jobs while maintaining Xerox required reporting logs and information for billing.
- Operate standard printing office and finishing equipment and perform maintenance as required
- Conduct quality inspection of product through all stages of production to align with Service Level Agreement and optimize customer satisfaction.
- Problem solve using critical thinking skills to overcome any challenges in the production, delivery, or output requirements.
- Proactively plan and schedule incoming production jobs, updating records of all materials used, and ensuring minimum stock and supply levels are maintained.
- Provide excellent customer service, anticipating the needs of the customer to align with Xerox's business mission/objective.
- Demonstrate business maturity and professionalism while working directly with customers daily.
- Able to work with minimal oversight, maintaining a high attention to detail and organization.
- Have basic computer skills for data entry including functional knowledge of Microsoft Office
- Demonstrate superior time management skills and reliability.
- Ability to lift up to 50 pounds. Must be able to stand for long periods of time, walk, bend, and reach.
- High School Diploma or equivalent.
- Experience in a customer service environment (minimum 1 year).
- Training provided on print and device duties (prior experience is beneficial, but not required).
- Experience with taking ownership of work while ensuring quality standards are met.
- Substantial growth opportunities for future career development within a supportive and collaborative company culture
- Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
- Paid time off, plus holidays and personal days