Client Engagement Manager Digital Consulting - 1898 & Co

• Effectively present consulting services and solution offerings to prospects and existing customers virtually and in person.
• Lead customers through the full sales process while engaging others in the business unit to support as needed.
• Target specific clients identified along with identifying specific clients' target penetration strategy.
• Follow through on quarterly financial goals – Building and advancing opportunities through the sales funnel, Customer satisfaction and repeat business.
• Support quarterly strategy reviews with a data-driven approach to evaluating the market and effectiveness of current plans.
• Lead the positioning of service offerings, including collaborating with internal (and/or external) partners on the development of a strategic plan, target customers, and tailored offering collateral.
• Lead the adaptation of standard value propositions, templates, and guides to support the effective communication of capabilities and delivery of projects.
• Regular review and iteration on service offerings message to align with customer needs and improve market penetration.
• Process Improvement by review of sales processes, proposal processes, and identifying areas to improve for existing offerings.
• Be a part of the culture to continuously improve in a systematic way.
• Understand the customer’s technology footprint, strategic growth plans, business drivers, technology strategy, and competitive landscape.
• Leverage existing customer relationships inside the company to generate warm leads.
• Position for and prepare responses to RFIs and RFPs.
• Maintain up-to-date product knowledge and participate in ongoing training.
• Communicate solutions benefits effectively.
• Maintain accurate sales funnel data and achieve strategic targets.
• Establish and maintain long-term business relationships.
• Manage and interpret customer requirements and properly set customer expectations.
• Partner with internal teams to provide technical support in larger work engagements.
• Champion the value of technology innovation for customers with internal teams.
• Partner with broad sales team to position in new accounts and grow existing accounts.
• Drive account discovery planning activities for technology solutions in assigned accounts.
• Other duties as assigned.

• Bachelor's degree in Computer Science, Management Information Systems (MIS), Information Technology or related field. Additional applicable years of experience may be considered in lieu of the degree requirement.
• Minimum 7 years of related experience (3 or more years identifying and implementing solutions for broad technology systems is preferred).
• Previous roles that engaged with external customers in a consulting capacity.
• Working with clients to deploy/integrate/adopt operational technology platforms.
• Preparing solutions focused on service definition and growth.
• Developing solutions that lead to results with business impact.
• Developing customer relationships and winning work.
• Advancing organization goals and growth.
• Demonstrated Skills include:
• Combination of technical skills and business acumen applied to solve complex customer challenges.
• Consulting experience and ability to manage Technology Implementation projects within IT and OT space of Utility Clients.
• Knowledge of Electric Utility Industry as it relates to technology services and implementation in Transmission Planning, Distribution Operations, managing capital projects, grid management systems, data management services and geospatial services.
• Knowledge of enterprise IT architecture and the ability to implement them across many tools & platforms.
• Strong leadership, project management, time management, and problem-solving skills.
• Critical thinking and prioritization of resources to provide the most value to customers.
• Ability to adapt to changing environments and make timely decisions.
• Entrepreneurial spirit.
• Ability to work and communicate with technical and non-technical customers.
• Work collaboratively within a team environment.
• Excellent written and oral communication skills.
• Drive to keep skills aligned with industry advancements.
• Strong interpersonal and relationship-building skills.
• Business aptitude and negotiation skills.
• Ability to teach technical concepts and a passion for continuous learning.
• Contracts and commercial acumen to achieve strong financial results.
• Travel: 25%

Burns & McDonnell