Customer Service Representative
Rent Sons Inc. dba Surv
- Providence, RI
- $17.00-22.00 per hour
- Permanent
- Full-time
- Selling memberships: Capitalize on the positive experiences Neighbors have with Surv to sell memberships.
- Excellent interpersonal and communication skills
- Adaptable and ability to be flexible
- Willingness to continually learn and grow
- Comfortability being on the phone all day
- Problem-solving skills and energy
- A love for making Neighbors happy!
- Neighbor Success Director - Responsible for helping you succeed in your role
- General Manager - Provides support and feedback to the team
- Field Leads - Key leaders amongst field staff team are available to help resolve operation challenges, scheduling questions, performing estimates and job-site expertise
- Neighbor Success Team - Working with other Neighbor Success Associates to tag team workload
- Must be willing to undergo a background check and legally able to work in the US
- Must have a smartphone and laptop
- Must live in Rhode Island, Connecticut or Massachusetts
- Mandatory in-person training for two weeks in Newport, RI
- Week 1: Onboarding as a “Local” (field worker); get to know company culture and the field staff experience
- Week 2: Office training - Communications Skills, scheduling & quoting, learning job types & memberships, policies, handling challenges and understanding logistics (~32 hours)
- Week 3: Supervised integration and refinement (40 hours)
- Week 4: Probationary Period (40 hours)
- Location: Hybrid - In office 1x/day per month
- Hourly Compensation: $17-22/hour based on experience
- Commission bonus structure
- Hours: Part-Time or Full-Time