Senior Associate - Technology Analyst

• Ensure complex requirements are fully understood by configuration, development, integration and testing teams to efficiently implement Agent Marketing Tools for NYL
• Provide guidance, coaching and quality reviews of team’s work including, but not limited to, defining business rules and use cases, creating requirements, documenting process flows and mapping data between applications.
• Document requirements for our most complex, high value features.
• Partner with Product Owners to define acceptance criteria for key features of new technology.
• Partner with architects, engineers, designers, and testers to design the best practice solutions that satisfy business requirements effectively building a bridge between business and technology.
• Build trusted relationships between product owners, vendors, and various technology teams to ensure business functionality is understood and properly prioritized.
• Support change requests with project management and solution delivery teams to identify impact and prioritize.
• Partner with QA/UAT to design optimal test coverage based on acceptance criteria, business impact of defects, and technical risk for defects.
• Provide requirement clarification to assist with troubleshooting, remediating, and managing production issues and defects during normal business hours.

• Bachelor's Degree required, or its foreign equivalent, in Computer Science, Information Systems/Technology, Engineering, or Business Administration
• 5+ years in the insurance, financial services, or regulated industries with experience in MarTech tools such as Adobe Experience Platform, Salesforce CRM, Salesforce Marketing Cloud, and/or digital marketing platforms like Adobe Campaign
• 10+ years of prior experience in marketing and/or marketing technology as a product owner, product manager, technology analyst, or engineering
• 5+ years of people management experience managing a team of analysts, consultants, technology analysts, and/or configurations.
• Demonstrated ability to interpret technical documentation and visualizations, including system architecture diagrams, data flow diagrams, and process models, to effectively communicate technical concepts to business and technology stakeholders.
• Advanced problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis, and research effective solutions for the customer.
• Proven leadership, negotiation, and relationship management skills; experience working with large and complex business stakeholders’ teams.
• Passionate about process improvement and proven ability to creatively solve problems.
• Exceptional presence and experience in communicating and presenting.
• Extensive hands-on experience working across multiple disciplines, presenting findings to an executive audience and publishing findings in written format.
• Handles multiple competing priorities in a fast-paced, deadline-driven environment.

• Agile methodology and agile management tools like JIRA (including Ativo, Agile Poker, Structure plug-ins) and Confluence; certification (e.g., CSM, SAFe Agilist, PMI-ACP) is a plus.
• Experience utilizing GenAI tools (e.g., ChatGPT, Gemini, Copilot) to increase productivity, streamline processes, and create seamless experiences for stakeholders.
• Experience with cloud, data integration, analytics & reporting platforms, and/or AI/ML applications

New York Life