Overview :Leads returns team by directing tasks and troubleshooting while responsible for generating shipping and compliance paperwork for customer returns and destroys.SHIFT: 7:30 am - 4:00 pm Responsibilities:KEY RESPONSIBILITIES:
Maintain a safe distribution/production environment.
Ensure compliance with applicable regulations, Knipper Standard Operating Procedures, OSHA, DOT, and industry best practices.
Receive and process client returns daily using associated databases
Sort returns from small package carriers, and large full case returns from Reps
Verify contents of all returns
Complete documentation associated with returns
Enters transactions into current WMS application (Manhattan Scale), and Order Management System
Perform reconciliations
Communicate to Professional Services and Sample Accountability via telephone and email
Manage warehouse quarantine locations and ensure proper ID and maintenance of stored product
Generate shipping and compliance paperwork for customer returns and destructions
Tracks billable hours in tracking tool
Receiving and Shipping activities as needed
Pick Pack and Cycle Count activities as needed
Operate in a safe manner in all activities
Returns processing & put-away in Quarantine Cage
Ensure all paperwork and databases are updated and contain neat, accurate and up-to-date information.
Participate in all training and process improvement initiatives.
Responsible for reporting back to the Distribution/Operations Supervisors, Production Manager(s) on any and all situations that require escalation to management.
The above duties are meant to be representative of the position and not all-inclusive. Qualifications:MINIMUM JOB REQUIREMENTS:Education/Training: High School Diploma or GED.Business Experience: One year related supervisory experience or training; or equivalent combination of education and experience.KNOWLEDGE, SKILLS & ABILITIES:
Basic Supervisory Skills or training (including safety and regulatory specific training or experience)
General warehouse or distribution skills
Use of job specific machinery and equipment
Basic to intermediate mathematical skills (counting, adding, multiplying, percentages, calculating line rates, capacities, etc.)
Basic to intermediate computer skills
WMS experience required – Manhattan SCALE experience a plus
Neat and legible handwriting
Data entry experience with a WMS (Warehouse Management System)
