CRMG Referral Coordinator, General Surgery Clinic

• 403(b) with 4% employer match
• ANCC Magnet Hospital
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employee Sponsored Wellness Program
• Employee Assistance Program
• Loan Forgiveness Eligible

• Welcomes patients and obtains accurate demographic and insurance information; executes pre-registration and pre-authorization; obtains consent for services; schedules office appointments; obtains appropriate co-pays and account payments; and encourages patient portal registration.
• Monitors and processes incoming patient referrals to ensure timely access to care.
• Accountable for accurate and timely communication with patients regarding referrals, procedures, surgeries or appointments.
• Oversees timely and accurate scanning into the medical record.
• Runs and monitors monthly reports.
• Provides patient instructions related to upcoming procedures or surgeries.
• Provides procedure and surgery billing estimates.
• Schedules high complexity appointments such as surgeries and other hospital procedures.
• Coordinates surgery and procedure schedules with physicians and hospital departments.
• Monitors work queues ensuring patients have completed the referral and all results are in the medical record
• Schedules in office procedures/office visits and relaying appropriate information as necessary for continuation of care.

• Excellent interpersonal and communication skills
• Proficiently skilled with MS Office, Outlook, Internet Explorer, and standard office equipment
• Excellent organization skills and attention to detail
• Ability to demonstrate an independent work initiative, sound judgment, and attention to detail
• Ability to handle multiple tasks simultaneously
• Ability to demonstrate strong cognitive and problem-solving skills all with minimal supervision
• Knowledge of electronic health records
• Ability to interact respectfully with diverse cultural and socio-economic populations

• High school diploma (or equivalent certification from an accredited program) or higher degree • -OR, One (1) or more years of job-related experience
• One (1) or more years of customer service experience
• One (1) or more years of clerical experience in medical field

• High school diploma (or equivalent certification form an accredited program) or higher
• Two (2) or more years of customer service experience
• Two (2) or more years of clerical experience in the medical field
• Previous EPIC experience

Cheyenne Regional Medical Center