Shift Manager - Food and Beverage (Starbucks)

Bally's Corporation

  • Stateline, NV
  • Permanent
  • Full-time
  • 18 hours ago
Description :Why Bally's?Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A., a global lottery management and services business.With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.Responsibilities:The following and other duties may be assigned as necessary:
  • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Actively participate in employee engagement activities as needed within the department or property.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Assists in maintenance of cost control methods and procedures by monitoring parts and inventory and ordering product for assigned outlets as necessary.
  • Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
  • Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
  • Responds to guest needs and reports problems to Manager.
  • Assists Manager with administrative duties, as assigned.
  • Assists in conducting pre-shift meetings to relay pertinent information on assigned shifts.
  • Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.
  • Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
  • Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team.
  • Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.
Supervisory Responsibilities:This job will have supervisory responsibilities.
  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees regarding performance.
  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
  • Manages work procedures and expedites workflow.
Qualifications:
  • Minimum six months previous experience supervising in Food and Beverage.
  • Manages work procedures and expedites workflow.
  • Must be proficient in Microsoft applications (Excel, Outlook, Word).
  • Good oral and written communication skills must be fluent and literate in English.
Language Skills:Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.Reasoning Ability:Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Certificates, Licenses, and Registrations:Employee must be able to qualify for licenses and permits required by federal, state and local regulations.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.What’s in it for you:· Competitive Salary with annual performance reviews· Comprehensive health coverage plan that includes medical, dental, and vision· 401(K)/ Company Match· Access Perks and Childcare discountsPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Let Bally’s Bet on You – We can’t wait to meet you!

Bally's Corporation