Property Manager - Casa Arabella

• Responds to inquiries from applicants
• Shows vacant units to prospective tenants
• Maintains a waiting list, markets units, and screens applicants for vacancies according to appropriate guidelines and policies set forth
• Verifies all income, assets, household characteristics, and circumstances that affect program eligibility
• Complies with regulations regarding income certifications and other documentation
• Prepares and processes leases, security deposit agreements, unit inspections, and forms for incoming and current residents
• Ability to solve routine problems or determine a course of action in case of emergency
• Conducts pre-occupancy orientation for new residents
• Completes move-in and move-out procedures
• Processes evictions with assistance from Property Supervisor, once approved

• Collects rent and other monies, and ensures that all transactions are processed and inputted accurately and completely in the YARDI computer accounting system using procedures set forth by EBALDC
• Issues receipts for monies collected
• Issues approved rent increases annually as directed by the Corporate Office
• Reviews all delinquent accounts and resident receivables, and determines necessary course of action to collect outstanding balances in consultation and approval with the Property Supervisor
• Serves three-day notices, when necessary

• Ensures the properties are maintained and repaired according to standards which, in EBALDC's business judgment, are to the long-term benefit of the properties
• Purchases supplies, equipment and services as are necessary for operations, maintenance and repairs
• Processes and prioritizes maintenance request orders, including basic maintenance tasks to be completed by on-site staff and maintenance problems beyond their capabilities
• Arranges for inspections and repairs of all vacant units and units in need of repair
• Maintains preventive maintenance schedules for the equipment and the building
• Maintains information about basic structural data, including the location of fire equipment, water main, sprinkler shutoff valve, gas main, fuse box or circuit breaker, and heat controls
• Performs a daily inspection of the property, both on the interior and the exterior, to inspect for age and any problems in maintenance, security, or safety
• Performs annual inspections of each unit for needed repairs
• Performs building inspections to ensure that the common areas are properly utilized, orderly, and secure
• Maintains a sanitary and pest-free living environment
• Conduct monthly on-site staff meetings
• Perform walk through unit inspections annually as well as needed through the direction of the Property Supervisor with identified stakeholders

• Maintains regular office hours and assumes primary responsibility for resident-management relations
• Enforces lease agreements and house rules
• Ensures that any emergency that may arise on site is responded to promptly and assigns staff, including self, to be available in this event.
• Supervises on-site staff; performs annual performance reviews and makes salary recommendations to Property Supervisor; takes disciplinary actions when necessary
• Assists residents to develop an awareness of available community services for counseling, education, recreation and health services
• Assists Property Supervisor in developing specifications and obtaining bids from vendors/contractors to ensure quality work at reasonable costs
• Monitors and supervises contracted services and vendors
• Assists Property Supervisor in determining and administering capital improvements and replacement program
• Assists Property Supervisor in preparing and monitoring annual operating budgets
• Manages the day-to-day administration of the property office, including answering telephones during normal business hours; interacting with residents in a courteous and professional manner; sorting, distributing, opening and answering mail daily; coding invoices daily; and handling resident inquiries and concerns. Ensures the office is clean and well organized, and staff are presentable to the public.
• Conduct quarterly (or annual) meetings with residents, as needed
• Processes and maintains all resident documents and forms including leases, income certifications, and recertifications timely
• Communicates all problems and resolves them or makes recommendations to the Property Supervisor for resolution.

• Maintains a record of financial transactions with tenants in Yardi
• Maintains adequate accounting records, including records for rents and miscellaneous income, records for expenses, and petty cash
• Provides Property Supervisor with weekly written report each Monday, summarizing the building operations of the prior week, which should consist of the following: a summary of the week's move-ins, move-outs, rents past due, and actions taken; copies of any incident reports written or correspondence to residents; and other items as needed
• Provides Property Supervisor with a monthly building report which should include aged delinquency, vacancy, and other pertinent information
• Prepares all non-financial lenders reports with assistance from Property Supervisor

• Provides immediate emergency services for the welfare and safety of the tenants
• Meets with tenants for organizational, functional, informational, and relational purposes
• Escorts authorized inspection personnel and visitors throughout the building, when necessary
• Performs other appropriate duties as assigned
• Is available to tenants during EBALDC business hours
• Is available for reception of repairpersons and authorized inspection personnel
• Relates to tenants’ needs and communicates support services (e.g., electrician, plumber, maintenance person)
• Maintains an office on the premises in a business-like fashion
• Performs other activities or tasks not outlined above as assigned by Property Supervisor to ensure the viable operation of the property
• Participates in department, EBALDC and other staff meetings and activities

• Minimum two (2) or more years prior housing property management experience as a Property Manager, especially in tax credit or other subsidized housing program
• Excellent administrative, organizational and written/verbal communication skills
• Sound judgment
• Ability to work with a wide variety of personalities and deal with them in an effective manner
• Basic bookkeeping knowledge
• Computer literate in Microsoft Word and Excel
• Skills in problem solving with staff and residents
• Ability to interact with a wide variety of people - personnel, residents, local agencies, contractors and owner
• Ability to take initiative and think independently

• Two or more years prior housing property management experience as a Property Manager, especially in tax credit, or other subsidized, Supportive housing
• Two or more years prior supervisory experience
• Experience certifying tenant incomes to meet Section 8 and HUD regulations
• Knowledge of low-income housing tax credit regulations
• Background related to tenant population of building complex (i.e., handicapped, elderly, homeless) preferred
• Real Estate Sales License
• YARDI Software knowledge a plus

• California driver’s license desirable.
• Certified Tax Credit Specialist and/or Certified Occupancy Specialist (COS) depending on property and regulatory structure or attainment of within six (6) months of hire

• Approximately 40% of the job is done sitting, 30% standing and 30% walking
• Frequently walks, stoops, bends, squats (to retrieve files or pick up debris); climbs stairs, walks on uneven ground, lifts items less than 15 pounds, and reaches at, below, or above shoulder level
• Frequent face-to-face interactions with residents/staff/visitors and must speak clearly and articulate with extreme accuracy to give directions, talk on the phone, etc.
• Occasionally may lift items 16-50 pounds, push items 20 pounds, climb ladders, kneel, twist, or grasp/pull/carry/push equipment such as janitorial carts, vacuums, brooms, or mops. Must occasionally withstand heights up to the number of stories in the building
• Must be able to independently get to all areas of the property (including roof)

East Bay Asian Local Development Corporation