Case Manager, OPI Focused

• Assess consumers' non-financial needs for specific social services
• Develop consumer care plans in accordance with regulations
• Monitor and update the consumers' care plan
• Provide customer service to the consumer according to privacy regulations
• Collaborate with a broad range of social service entities

• Communicate regularly with other staff members to fully comprehend and work to meet a consumer's needs
• Read and understand the information in the consumer's record including written narration and collaborate with others to meet the consumer's needs
• Take advice and suggestions from quality assurance subject-matter experts, peer mentors, and supervisors regarding ambiguous case situations

• Interview consumers about their physical and cognitive activities of daily living to determine a service-eligibility level
• Apply a consumer's financial eligibility to their nonfinancial eligibility to recommend the most appropriate services for the consumer
• Use proprietary software to enter data about the consumer and their service-eligibility including written narration (Oregon ACCESS, Consumer Assessment and Planning System (CAPS), etc.)
• Complete all related forms
• Meet agency reporting requirements
• Participates in quality assurance case reviews to ensure accuracy of case manager's work

• Develop a case management plan for each consumer on the caseload
• Find all necessary case data and then analyze the data to formulate an appropriate plan
• Coordinate the delivery of services to consumers according to case management plans
• Help to arrange in-home, residential, or assisted-living care services; medical supplies, equipment, or transportation; etc. for the consumer
• Assist the consumer to alleviate serious environmental, medical, or social problems

• Modify case management plans and delivery of services according to agency policy
• Assess and monitor risk and work with consumers to eliminate or reduce risk
• Enter consumer data into the appropriate database software and consult other State computer systems (Oregon ACCESS, ONE, etc.)
• Enter written narrative of the consumer's ongoing needs
• Complete and process all required documentation to establish and maintain consumer benefits
• Facilitate and monitor provider payments and quality of services
• Provides supervisor with monthly case count reports

• Understand and commit to follow rules governing consumer confidentiality, privacy, provider records, and investigations
• Use good judgment, courtesy, and tact when working with internal and external customers
• Understand and respond to requests from internal and external customers, social service professionals, and/or the general public in compliance with privacy laws
• Adhere to agency standards regarding the security of and access to private consumer information

• Work with the public and private agencies and institutions that provide social support services to seniors and adults with disabilities, including onsite visits
• Interpret federal and state laws and regulations pertaining to benefits and apply them accurately to assist consumers
• Advise applicants, consumers, and the general public on their rights and responsibilities regarding assistance programs
• Know about a variety of local services such as food banks, in-home care providers, energy assistance programs, mealsites, legal services, etc. and connect consumers with any applicable resources as needed
• Provide technical assistance to community resources, in-home and medical providers, etc.

• The problems and issues confronting the consumers the agency serves
• The state and federal laws regulating the consumer's social services
• Casework methods and techniques to individual cases
• How to prepare concise and complete case records, documentation, and reports
• How to use problem-solving and decision-making skills in order to serve consumers
• Appropriate questioning strategies to interview consumers to determine program eligibility and service needs

• Support the agency mission and exemplify its core values-integrity, professionalism, service, and compassion
• Serve as a mandatory reporter of suspected cases of neglect, exploitation, and abuse of vulnerable populations as required by policy and regulation, and make the appropriate referral to a responsible agency such as Child or Adult Protective Services Units
• Interact and work effectively with others in a team to deliver services to consumers
• Demonstrate good interpersonal communication skills through written, verbal, and nonverbal communication
• Use sound organizational skills to meet deadlines in a timely, accurate, and efficient manner
• Speak, read, write, and understand English and follow verbal and written instruction
• Perform other work as assigned by the supervisor

• Communicate with and provide services to consumers whose primary language skills are non-English
• Serve as an interpreter for the agency in the identified language pair, including oral and written, interpreting and explaining forms, rules, policies, etc.
• Translate written materials

• Bachelors degree in social sciences or any related field
• Work or volunteer experience working directly with consumers in social service type settings. Experience can be substituted for education.
• Any combination of related education and relevant work experience equaling at least 4 years.

• Successful completion of a language proficiency test.

• Use a computer, telephone, and other office equipment
• Need to tolerate and be able to work where the noise level is that of a typical office
• Travel to consumers' homes or care settings to meet with consumers (in an agency or personal vehicle)
• Work onsite at a social services entity and healthcare facility
• May encounter frequent interruptions throughout the work day
• Are regularly required to sit, talk, or hear
• Use repetitive hand motions
• Must be able to handle objects and sustain a sense of touch
• Must be able to stand, walk, reach, and bend
• Must be able to lift up to 20 pounds

• Secure and maintain a valid Oregon driver's license or have an acceptable alternative means of transportation
• Attend work regularly to meet the demands of this job and to provide necessary services
• Complete and pass a criminal background check

NorthWest Senior & Disability Services