Operations Specialist
Cambridge International Systems
- Virginia Beach, VA
- Permanent
- Full-time
- Is a member of a 24/7 support team responsible for overseeing daily operations.
- Must be able to work within a team standing a rotating watch to ensure project deliverables.
- Be able to monitor operations and to include mission and support systems (generators, HVAC, etc.) and leverage a wide range of accesses and technical tools to immediately fix many of the technical issues that hinder the mission.
- Monitor IT mission equipment including, servers, clients, routers, switches, telecommunications cabling, etc.
- Provide basic troubleshooting skills to resolve problems. Act as escalation manager liaison between operations and support elements for rapid restoration notification.
- Provide timely updates to customers, Senior Leadership and the Program Manager for situational awareness documentation.
- Conduct pass down briefings, maintain pass down logs and present to on-coming watch teams. Train and mentor newly assigned and/or junior watch standers.
- Prepare and disseminate information reports, presentations and other deliverables to project leadership.
- Conduct routine project status meetings with Government Project Managers and conpany project team and help identify project challenges and risks while offering alternatives to achieve success and continually improve enterprise processes.
- Facilitate or participate in the creation of document deliverables, such as Standard Operating Procedures (SOP), System Assessments, Project Status Reports, etc. prior to submitting to the Government.
- Ensure project deadlines are kept and ensure tasks remain within project scope.
- Bachelor's Degree (or equivalent) with 0 - 2 yrs. of experience. Minimum High School and four (4) years' experience working in a team environment.
- Must have an active DOD TOP SECRET Security Clearance with the ability to obtain a TS/SCI.
- Act as escalation manager liaison between operations and support elements for rapid restoration notification.
- Show initiative and the ability to work within a team while keeping Cambridge management informed of shifting priorities and challenges.
- Well organized and detail orientated.
- Ability to follow Standard Operating Procedures (SOP).
- Basic Electronics and electricity experience.
- Willing and able to work shift, overtime, holidays, and weekends as required.
- Ability to establish confidence and credibility with managers and senior level Navy leaders and the ability to foster open communications within teams.
- Proficient in MS Office software products.
- Respond quickly to situations.
- Well organized.
- Customer focused.
- Flexible.
- Work effectively in diverse environments to include civilians, military, and contractors.
- Concurrently handle multiple issues and assignments.
- Works on assignments requiring considerable judgment and initiative.
- Develops solutions to routine technical problems of limited scope following detailed instructions.
- Work is closely supervised.
- In rare occasions, overnight travel may be required.
- Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday.
- Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc.
- May be required to travel short distances to offices/conference rooms and buildings on site.
- Medical, dental, vision, Life/AD&D/STD/LTD insurance
- 401(k) matching and immediate vesting
- Paid time off and holidays
- Generous tuition & training assistance program
- Relocation assistance
- Sign-on bonuses
- Referral bonuses
- Performance-based bonuses
- Community involvement & outreach
- Wellness program
- Employee Assistance Program (EAP)
- Tickets at Work