Care Coordinator - CCS

• Develop a treatment relationship with a client and formulate treatment plans on his/her caseload that will detail treatment to be provided.
• Provide psychosocial rehabilitation, symptom monitoring & management, supportive counseling to clients on caseload, and participate in “team case management”.
• Monitor client's psychiatric medication regime and compliance as directed by the physician.
• Provide crisis intervention and supportive counseling to clients who are in crisis.
• Responsible for maintaining treatment-oriented environment (under supervision of program supervisor) and assure consistency in carrying out treatment objectives.
• Coordinate utilization of various community resources, day programs, and outside health care providers.
• Assists clients in financial planning and development of income resources.
• Coordinate client access to all entitlement programs and will act as protective payee for client's Social Security benefits when appropriate.
• Provide treatment related to education and liaison with client's family.
• Assist client in securing adequate housing, prompting, and training for skills necessary to keep housing.
• Responsible for coordinating the efforts of all professionals and paraprofessionals involved with each client.
• Responsible for formulation of appropriate discharge plan with assistance of client and program supervisor.
• Responsible for accurate documentation and maintaining case file as required by agency policy, government regulations, applicable local, state, and federal codes.
• Responsible for meeting department designated monthly billing quotas, EHR note entry within 72 hours, and biannual treatment plans.
• Attends and participates in staff meetings, in-service training seminars and conferences as required.
• Responsible for adhering to agency policies and procedures while carrying out daily responsibilities.
• Other job-related duties may be necessary to carry out the responsibilities of the position.
• Providing client coverage for other staff members as assigned.
• Attendance at community based MC3 Change Agent meetings as delegated.

• Must be familiar with MS Office such as Microsoft Word, Teams, and Excel.
• Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers, and vendors.
• Effectively communicates and develops good working relationships with co-workers.
• Reliability in reporting to work regularly and on time.
• Must possess good communication, listening, writing and organizational skills.
• Must be able to assist clients with activities of daily living, such as shopping, cleaning, and cooking.
• Effectively manages one's own time, priorities, and resources to achieve goals.
• Partners with clients to identify and resolve complex or sensitive issues.
• Builds and maintains customer satisfaction with the products and services offered by the organization.
• Convinces others to follow recommendations and advice to bring them into compliance with regulations, standards, or policies.
• Diligently attends to details and pursues quality in accomplishing tasks.
• Conveys ideas and facts in writing using language the reader will best understand.
• Ability to communicate effectively over the telephone, by computer and in person.
• Ability to use a personal computer.
• Ability to perform well in a fast paced work environment.
• Experience with individuals with dual diagnoses is preferred.
• Experience with motivational interviewing is preferred.
• Access to a personal vehicle.

Milwaukee Center for Independence