
Employee Benefits Consultant
- Orland Park, IL
- $63,100-117,500 per year
- Permanent
- Full-time
- Establish relationships with assigned clients and assume the joint responsibility for client service and retention with the Vice President, Benefit Analyst and other members of the consulting team.
- Create the service plan, where applicable. Manage and complete assigned service plan activities and tasks, update service plan with completion dates.
- Develop and manage agency relationships with carriers, vendors, underwriters, and other service providers.
- Handle advanced client and insurer service (such as billing and claims resolution) requests while maintaining a concern for timeliness and completeness when interacting with customers, agency, and carrier personnel.
- Schedule/facilitate open enrolment meetings, client meetings and training sessions with client’s employees; group and/or individual basis to include online site training. Meetings to include with client, client employees via live, conference call or webinar.
- Review/quality check presentation materials, present open enrolment materials to clients and client’s employees live or via webinar. When necessary, aid in requesting/creating open enrolment materials, submission requests to marketing communication team for the benefit guide, etc.
- Coordinate the training of Human Resources/Benefit Administrators as necessary, which includes using carrier websites and train their staff and employees. Assist clients with on-going training.
- Conduct periodic coverage and service reviews with clients.
- Follow procedures within Applied EPIC.
- Provide client renewal details to entire team to ensure smooth transition on requesting and processing carrier paperwork. When necessary, aid in completing necessary paperwork.
- Inform, educate and make recommendations to clients about benefit administration systems as well as various other technology platforms and systems.
- Maintain ongoing training in the areas of healthcare reform and compliance (i.e. ACA Reporting, COBRA, DOL Audits, ERISA, FMLA, HIPAA, etc.).
- Assist consulting team as necessary with wellness, compliance and other services to clients
- Responsible for understanding new and existing carrier products/services and underwriting requirements.
- Perform other duties as requested including exercising discretion and judgment prioritizing workload.
- Life and Health License must be obtained within 75 days of the first day of New Hire Onboarding
- Understanding and skilled at all basic computer and technology tools
- Demonstrated presentation skills for effective communication both verbal and written with the ability to influence external and internal clients.
- Excellent administrative skills, especially in MS Outlook, MS Word, MS Excel and MS PowerPoint.
- Must be willing to travel as required
- Extremely Detailed and Organized
- Sense of urgency and works well under pressure
- Analytical – technically oriented
- Strong attention to detail and follow-through
- Self-confident
- Ability to communicate with all levels of individuals
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Hybrid work
- Charitable contribution match programs
- Stock purchase opportunities