C-Store Assistant Manager
Holiday
- Roy, UT
- $18.00-20.00 per hour
- Permanent
- Full-time
- Greeting guest with a smile while providing a positive customer experience with fair, friendly, and courteous service
- Able to collaborate with diverse teams and customer personalities.
- Operate cash registers, scanners, and handle transactions quickly and accurately.
- Assisting customers with use of self-service kiosks as needed
- Ensures all funds are processed accurately whether cash or credit.
- Manages customer complaints as they pertain to store, gas, or car wash sales.
- Answering phones as needed
- Maintaining a safe and clean work environment
- Promoting customer loyalty plans including Club Holiday, Car Wash Subscriptions and special promotional events
- Cross-selling and upselling products.
- Assisting fellow cashiers with store activities
- Stocking, cleaning and other duties as directed by store direction or assistant manager.
- Providing advice or recommendations after understanding customer needs
- Managing high volumes transactions daily
- Ensuring correct pricing, issuing receipts, refunds or exchanges
- Hiring/Staffing
- Training
- Employee Coaching
- Store Communication
- Scheduling
- Working with HR Team/Main Office
- Customer Relations
- Food Handlers and TATM
- Store Cleanliness
- Green Sheet Execution
- Store inspections
- Secret Shopper Results
- Image Inspections if Applicable
- Store Organization
- Inventory and Cash Control
- Gas Price Sales and Reporting
- Maintaining all store equipment
- Manage Fresh Offering Program
- Oversee Inventory Levels
- Vendor Management
- Marketing
- Product Placement
- Responsible for Store Performance vs Sales Goals
- Must be able to speak and understand English. Bilingual is a plus.
- Training experience preferred
- Retail experience desired
- Must be able to open and close store across Sunday through Saturday schedule
- MVR with good driving record required if driving for store
- Previous experience in customer service preferred.
- Familiarity with electronic equipment, like cash register and POS
- Basic math and computer skills
- Effective communication skills
- Ability to manage skills and work with the team to accomplish tasks.
- Customer and Employee-focused
- Ability to learn about and train products available in stores
- Ability to maintain composure in the face of angry, frustrated, or flustered customers.
- Ability to adjust schedule, task and priorities as needed to assist with business needs