Customer Service Representative-SPECIALIZED RECRUITING
Express Employment Professionals
- Arlington, TX
- $50,000 per year
- Permanent
- Full-time
MAIN RESPONSIBILITIES- Responsible for accurate and timely processing of Customer orders, including related data and records:
o Entry of customer purchase orders in Microsoft Dynamics
o Update and upload order confirmation to Sales Force
o Preparation and distribution of order acknowledgements, to customer and Sales
o Coordinating order shipments, if applicable- Issue customer quotes, as required by Sales- Prepare purchase orders for direct and indirect orders.- Handle all incoming customer and vendor inquiries- Set up new items in Dynamics- Enter orders into dynamics within 24 hours of receipt of P.O., to maintain current open order status and provide optimal lead-time to vendors.- Ensure there are no discrepancies between customers P.O. and customers dynamics file or quote (payment terms, freight terms, customers Terms and Conditions of Purchase, etc.)- Provide ongoing communications with customers regarding order progress and delivery status- Work with sales representatives, Credit Manager, and customer to resolve credit issues- Review and reconcile sales orders to determine if order is complete- Update customer files in Sales Force with order confirmation- Provide solutions to customer inquiries by researching files, tracking orders, and locating stock in the warehouse- Provide solutions to vendor inquiries concerning new and existing products- Partner with Sales rep and CSR Manager to resolve customer and vendor issues in a timely fashion- Prepare daily, weekly, and monthly reports as assigned to Supervisor- Monthly inventory reconciliation between systems- Assist in annual warehouse inventory
- Perform other duties and handle special projects, as required