Customer Service Representative-SPECIALIZED RECRUITING

Express Employment Professionals

  • Arlington, TX
  • $50,000 per year
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
ShareTop JobLocated in Arlington, TXSalary: $45/$50KJOB SUMMARYThe Customer Service Representative is accountable to accurately process customer orders, from order entry through delivery and payment receipt, and maintain a positive relationship with the customer. He/she will work closely with Sales, Shipping, Accounting and management team. He/she will be a liaison between Sales (and the customer) to ensure the customers order is handled accurately and professionally. He/she will work with Accounting regarding matters of Customer Information Set Up, Payment Terms and Accounts Receivable.
MAIN RESPONSIBILITIES- Responsible for accurate and timely processing of Customer orders, including related data and records:
o Entry of customer purchase orders in Microsoft Dynamics
o Update and upload order confirmation to Sales Force
o Preparation and distribution of order acknowledgements, to customer and Sales
o Coordinating order shipments, if applicable- Issue customer quotes, as required by Sales- Prepare purchase orders for direct and indirect orders.- Handle all incoming customer and vendor inquiries- Set up new items in Dynamics- Enter orders into dynamics within 24 hours of receipt of P.O., to maintain current open order status and provide optimal lead-time to vendors.- Ensure there are no discrepancies between customers P.O. and customers dynamics file or quote (payment terms, freight terms, customers Terms and Conditions of Purchase, etc.)- Provide ongoing communications with customers regarding order progress and delivery status- Work with sales representatives, Credit Manager, and customer to resolve credit issues- Review and reconcile sales orders to determine if order is complete- Update customer files in Sales Force with order confirmation- Provide solutions to customer inquiries by researching files, tracking orders, and locating stock in the warehouse- Provide solutions to vendor inquiries concerning new and existing products- Partner with Sales rep and CSR Manager to resolve customer and vendor issues in a timely fashion- Prepare daily, weekly, and monthly reports as assigned to Supervisor- Monthly inventory reconciliation between systems- Assist in annual warehouse inventory
  • Perform other duties and handle special projects, as required
Express Office: Arlington (Dallas Metro)3701 South Cooper StreetSuite 233Arlington, TX 76015

Express Employment Professionals