Entry Level Customer Service - Print Production Rep (PPS1)
- Breinigsville, PA
- $34,100-46,300 per year
- Permanent
- Full-time
- Acts as the primary liaison between the sales professional, the production teams and serves as the client's advocate to achieve the best project outcomes which may include.
- Providing all necessary client and sales support up to and including issue resolution
- Address customer concerns, invoice reconciliation, proof of deliveries, order status
- Process orders accurately in all appropriate systems
- Provides client support and communication throughout the project lifecycle, which may include: gathering job requirements and approvals; translate client requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the end products; coordinate any changes; obtain all relevant client and internal approvals, client proofs etc.
- May make suggestions regarding process improvements
- Provides client services for small to medium accounts. Secondary support to larger accounts.
- Provide quality review for other Print Production Account Representatives to ensure all information is accounted for and accurate before commencement of production.
- Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
- May coordinate production of components with other internal plants and/or external vendors as required.
- Monitor progress of jobs throughout production, confer with manufacturing to ensure the final product meets client requirements and company standards.
- Maintain a complete understanding of work performed in order to assemble appropriate documentation for timely billing.
- May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply components of the customer product.
- May assist sales in the RFP process
- Performs other related duties and participates in special projects as assigned.
- HS Diplomaor equivalent preferred with 2+ years of relevant customer service/administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, .
- Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job.
- Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company.
- Requires excellent knowledge of functional area(s) related to the job.
- Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
- Must have working knowledge of systems such as MS Office and/or MAC as well as the Google Suite or other programs specific to the job in order to complete job duties successfully.
- Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
- Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
- Must be able to work weekends and holidays as needed.