John Deere Service Manager
C & B Equipment
- Sheridan, WY
- Permanent
- Full-time
- Manages service operation within the dealership to maximize profits for the dealership and optimizes Service Department processes to ensure external and internal customer satisfaction
- Strives for profitable growth of service labor sales and exercises disciplined expense control to stay within budget developed
- Creates annual Service Department goals and budget in alignment with the organization’s financial and operational objectives
- Develops and executes Service Department marketing plan and monitors monthly results to ensure achievement of the department's goals
- Takes the lead in sharing best practices and implementing common processes throughout the service department and promotes excellent customer service
- Coordinates, develops and leads customer service clinics and related events
- Recruits, hires, and retains key talent by maintaining employees and individual development plans
- Assisting customers and technicians in the diagnosis of machine problems
- Develops a training plan and schedule for all service department employees and assists or provides instruction in the diagnosis of machinery problems
- Handles all customer and personnel complaints in the service department.
- Enforces all safety rules and regulations
- Handles any other work-related duties assigned by Store Manager and/or Regional Managers
- 3 years work experience in Service Department operations preferred
- Ability to speak one on one and within a group
- Ability to analyze and interpret internal reports
- Basic understanding of financial principles relative to Service Department operations
- Ability to use computer applications such as Microsoft Office suite and internet functions
- Familiarity with John Deere and competitive products
- Valid driver’s license and a safe driving record
- High school diploma or GED required
- Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
- Competitive pay based on your experience
- Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more.
- Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year.
- Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
- Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live.