Island Host - Chinese/Turkish/German Speaking

• Manage day-to-day operations of Front Office Department service.
• Assist the Front Office Supervisor / Managers in planning, implementing, organizing and coordinating the smooth and efficient operation of the guest service.
• Welcomes the guest at the jetty and availing Villa Host service.
• Provide guest recognition at all times by addressing guests by name and interacting with them on a personal level throughout their stay.
• To never say 'no' to a guest by offering alternative options.
• To check the cleanliness and set-up of assigned villas are in accordance with hotel standards.
• Ensure and reconfirm all the flight details are correct upon check-in according to guest reservation.
• Liaise with all departments to ensure high standard of guest service.
• He/she should be fully conversant with all services and facilities offered by the hotel and about the local vicinity.
• To be able to drive the buggy whenever and wherever requested.
• Always provide flexible and personalized service at all times.
• Always well groomed, clean, pleasant and creating renowned memorable experiences for the guests.
• Take care of all assigned guests and coordinate with all concerned departments to fulfill guest needs and requests.
• Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability.
• Keeps concerned departments informed about the guest allergies and food preferences.
• Update Opera with guest preference, likes and dislikes on to the guest profile section.
• Follow up all the guest needs until they are completed up to the guest satisfaction.
• Serves welcome drinks and escorts the guests to their assigned Villas.
• Conducts the island orientation and in room check-in process in a fast and efficient manner, following all the standards and liaising with concierge for luggage delivery.
• Takes care of the guest requests and liaise with respective departments or areas: e.g. Concierge, Reception, Lifestyle, Housekeeping, F&B, Watersports & Spa bookings, and any special requests etc.
• Knowledge of using the point of sale, Property management software and any other system or software to perform the duties.
• Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process checkout etc. on the hotel PMS software.
• Records transactions and order items in Point of sales (POS) system.
• Updates guest feedback and comments on to the system.
• Fully conversant with accommodation features: layout, room type, location, decor, in room facilities and equipment.
• Fully aware of operating procedures for all electrical and electronic equipment in the guest Villas.
• Serves the guests in a calm, discrete and courteous manner, respecting timing standards.
• Supports the other departments such as, Housekeeping and Room service with the guest requests if required.

• Diploma in Hospitality Management or equivalent qualifications
• Minimum 1-3 years of relevant experience in a similar capacity
• Proficiency in working with MS office, Point of sale (POS) and Property management system (PMS) are an added advantage.
• Additional certification(s) in Tourism management will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages, including Mandarin, Turkish, and/or German
• Past experience of working in the Maldives will be an advantage

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities.

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