Customer Support Consultant

Unison Software, Inc.

  • Columbia, MD
  • Permanent
  • Full-time
  • 23 hours ago
Overview:About Unison:Unison’s products power the business of government to work smoother and smarter, making critical federal processes and acquisitions simpler and more effective. Trusted by over 200,000 federal employees and government contractors, our AI-infused software and deep domain expertise help contract shops, cost engineers, 1102s, program managers, and budgeting professionals cut through friction, keep compliance airtight, and sharpen decisions. Our federal focus brings efficiency, transparency, and clarity to complex data, regulations, and workflows, empowering agencies and executives to spend more minutes on mission and achieve strategic objectives. Unison is how federal business gets done.Unison Software Solutions, a leading provider for procurement solutions to the federal marketplace, is seeking a Customer Support Consultant. Unison consultants work directly with clients to understand key elements of client business processes and then work to implement and operate Unison software products and service offerings by performing key tasks. Consultants thrive on their personal and direct contributions that help our clients achieve substantial benefits from our suite of software products. Responsibilities:
  • Analyzing, troubleshooting and resolving issues
  • Triaging and remediating tickets
  • Communicating with technical and functional teams to remediate issues
  • Communicating with Government users and Stakeholder teams to discuss tickets, outstanding issues, workarounds, and resolutions
  • Supporting configuration management process
  • Providing functional support for deployment activities
  • Developing test scripts and conducting front end testing
Qualifications:
  • Ability to work 8am to 4pm ET
  • Minimum 3 years of experience in a Government-facing functional, customer service, or help desk role
  • Experience in generating and analyzing reports desired
  • Experience in configuration management desired
  • Experience with developing and/or reviewing functional system documentation, to include requirements, design, and training documents desired
  • Experience using Microsoft Office Suite desktop applications, specifically MS Word and MS Excel
  • Exceptional written and verbal communications skills
  • Self-starter, quick learner, and team player
Clearance:TS/SCI with Full Scope Polygraph requiredLocation:Columbia, MDWhy Join Unison:Unison has pioneered the creation of innovative software for federal agencies, program offices, and government contractors worldwide. We believe that there is power in moving in unison. Our culture and values reflect this belief and are central to achieving our mission of powering the business of government. Rather than chasing short-lived tech trends, Unison delivers proven software that simplifies the complexities of federal business. Our technology combines innovative thinking with precise federal know-how, addressing critical details others overlook. Designed with purpose and engineered to endure, our software provides consistent performance, allowing federal agencies and contractors to stay focused on their missions.Unison provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability status, age, genetics, veteran status, or any other characteristic protected by federal, state, or local laws.

Unison Software, Inc.