6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team!Position Summary:The Houseperson is responsible for the cleaning and overall appearance of all public areas in the hotel, cleaning of all linen, terry, and any other product needing to be laundered, and assisting in guestroom maintenance requests, in addition to providing support to Housekeeping/public personal while following 6PMHospitality’s Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfiedEssential Functions:
Report to work in uniform presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Clean public areas, including public restrooms and fitness room, according to 6PM Hospitality and Hilton standards
Mop, sweep, and vacuum/sticky all floors, stairwells, and elevators
Empty all garbage cans (lobby, restrooms, bar, coffee shop, back of house and exterior)
Wipe down tables and chairs in restaurant area
Clean public areas on request due to accidents and/or spills
Return any room service trays to the break room
Bring all dirty laundry to the laundry room
Restock any supply closets by end of shift
Communicate to the front desk when areas are cleaned for guest requests
Wash all laundry according to manufacturer instructions, watching for stains, damage, and wear. If items are found with these issues, separate them from the rest and take care of accordingly
Dry and fold all laundry
Store clean linens in the appropriate areas of the laundry room and storage rooms
Ensure that enough linen is available to start the next day’s housekeeping shift
Keep the laundry room and storage rooms stocked with all necessary supplies
Regularly wipe down machines, dust, mop, clean lint traps, clean filters, and sinks
Deliver items to guest rooms as requested by the front desk
Assist in cleaning late checkout rooms as needed by our guests
Replace light bulbs
Respond to guest complaints or issues in a timely manner
Assist guest with luggage upon request
Ensure that all standards set by 6PM Hospitality and Hilton are being followed at all times
Assist in keeping all storage rooms organized
Maintain a positive attitude throughout the shift, and keep Team Member morale high
Follow all 6PM Hospitality’s Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management
Position Requirements:Minimum Knowledge:
Requires ability to interpret / extract information and / or perform arithmetic functions
May require typing, basic computer knowledge, record keeping, or word processing
Good communication skills
Formal Education and Job-Related Experience:
1 year of related experience preferred
Working Conditions and Physical Effort:
Stress Load: Regular exposure to stresses
Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
Manual Skills: Some portions (10-50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
Work Schedule: Work regularly requires full-time evening assignments but varies according to business demands and needs. Days, holidays, and weekend assignments are required based on demands of the hotel.
Occupational Risks: Significant portions (more than 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials
Ergonomics Risks: Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures
Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality
Required Travel: Position does not require travel to other 6PM Hospitality properties or client locations. Work is completed in person, the property. Relocation assistance is not available for this position.
Employee Benefits
Paid time off for all full-time and part-time team members
8 hours of paid volunteer paid for all team members
Holiday pay
Travel discounts for employees, friends, & family
Restaurant discounts
Referral Program
Health, vision, and dental insurance available for all full-time team members
Employee recognition perks and benefits
Advancement opportunities
Paid maternity/paternity leave or adoption leave for qualifying FMLA
Apply today to become part of an authentic, excellence-driven team!
