SECURITY OPERATIONS CENTER OPERATOR
Innova Solutions
- Baltimore, MD
- $26.00-28.00 per hour
- Contract
- Full-time
Security Operations Center OperatorPosition type:
ContractsDuration:
12 monthsLocation:
White Marsh, MD 21220As a(n)
Security Operations Center Operator
you will:Job Title Security Operations Center Operator
Location White Marsh, MD 21220
Duration: 12 MonthsJob Description:Performs core functions of the Client Security Operations Center (ESOC); monitor and remediate intrusion alarms, dispatch law enforcement /first responders to security incidents, answer and prioritize incoming emergency and routine security event calls, log personnel into substations, log and manage status of site intrusion systems. Write incident reports documenting security incidents, make notifications and maintain shift activity logs. Identify security system issues, create service requests for system repairs, and validate corrective maintenance. Perform activity specific actions as detailed in the ESOC Policies and Procedures Manual, adhere to compliance requirements and performance regulatory procedures. ESOC Operator position is fixed shift, 24/7.PRIMARY DUTIES AND ACCOUNTABILITIES:
- Monitor and remediate intrusion detection alarms
- Answer, prioritize, and respond to telephonic security incident reporting
- Manage and log site entry/exit system disarm events
- Write and submit security incident reports
- Submit service requests for corrective maintenance of security systems, perform service ticket validation
- Perform and document system checks and video tours
- Perform forensic investigative support of video and access control records
- Perform administrative ESOC tasks
- General: Effective interpersonal and communication skills. Ability to write grammatically correct and stylistically appropriate business communications.
- Ability to work effectively under high stress situations, to rapidly assess and respond to life safety and security incidents.
- Core Technical: Demonstrated proficiency on the following systems: CCure 9000E, ExacqVision, Andover Continuum, Pelco Control Point, Compass, DMP, D3, JIRA, PassagePoint, Client Alert, Microsoft Office Suite, and any other systems used by ESOC at the time of application.
- Core Business Knowledge: Demonstrated knowledge of Client Business structure, ESOC Policies and Procedures, Client NERC CIP Policies and Procedures, Substation Operation, and CISS Policy and Procedures.
- Education: Minimum AA degree, or High School or GED with 2 years of Security System or IT experience.
- Enables ESOC to achieve core objectives protecting Client critical infrastructure, assets and personnel through 24/7 monitoring of physical security intrusion detections systems, access controls, and security call center reporting.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Pranit Sankar
Associate Recruitment
PHONE (312-964-4164)
EMAIL (pranit.sankar@innovasolutions.com)PAY RANGE AND BENEFITS:
Pay Range*:
$26.00 - $28.00 Per Hour*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions:
- One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated® Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network (2022)
- Advanced Tier Services partner with AWS and Gold with MS
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.