Made4net is a leading provider of supply chain execution software solutions. Our innovative technology helps businesses optimize their supply chain operations, increase efficiency, and improve overall productivity. With a global presence and a commitment to excellence, Made4net is at the forefront of the industry, serving a diverse range of clients across various sectors.Purpose of the Job:In this role, you will participate in and support the rollout and integration of new systems, or software within the Made4net organization or for a client. By building strong relationships with clients and effortlessly implementing Made4net’s technology, you are ensuring that clients are being set up for success. The Implementation Specialist role is vital in understanding client needs, configuring solutions to best fit their needs, and ensuring that implementation rollout is completed smoothly and effectively. As an Implementation Specialist, most of your day will be spent answering phone calls and following up on open items to ensure client satisfaction.Core Duties and Responsibilities:Participate in the definition of system requirements for the implementation of the Made4net suite of products in the Supply Chain Execution space.Configure and test those products in accordance with the project requirements.Develop and execute test plans for client projects.Work with assigned developers where add-ons and customizations are required.Prepare and support client acceptance testing.Provide clients with training on site and remotely on the use of the systems.Prepare, execute and support Go Live activities for clients on, and off site as needed.Continue to monitor and assist clients post go live with ongoing training and troubleshooting.Work with our support team as necessary on supporting live clients.Core Competencies:Customer Focus- Building strong customer relationships and delivering customer-centric solutionsCollaborates- Building partnerships and working collaboratively with others to meet shared objectivesBusiness Insight- Applying knowledge of business goals and the marketplace to advance the organization's goalsRequired Qualifications:Familiar with Windows Workstation and Server environmentsFamiliar with Web Browser(s) and Web Server (IIS) environmentsFamiliar with SQL server databases and programmingStrong knowledge of office toolsFamiliar use of Remote Desktop and VPNEducation Requirements:Bachelor’s degree or equivalent 1-2 years of relevant experience working in a customer facing role preferably within software in supply chain or other enterprise systems.Strong technical background is preferred.Strong understanding of Software Development and Agile MethodologiesExperience with Microsoft system tools: Windows, IIS, SQL ServerStrong written/oral communication and interpersonal skills.Other Requirements:20% - 30% travel required domestically and internationallyWorking well in teams.Good communication and people skills.Responsiveness and adaptability.Task oriented problem solvingTime managementPreferred Qualifications:Familiar with Agile methodologiesPrior experience in warehousing, transportation, logistics and or similar applications experienceExperience with leading WMS solutions (e.g., Manhattan, Blue Yonder, SAP EWM, Koerber or similar).Benefits:Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-beingGenerous paid time off policyCompany-matched 401(k) retirement plan to help you secure your futureTuition reimbursement program to support your continued education and career advancementEmployee assistance program providing confidential counseling and support services for personal challengesDiscretionary employee bonus programEmployee Discounts and perks through our PEOPay Range: $65,000.00 - $85,000.00 yearly salaryThis position offers a competitive salary package that is commensurate with your years of experience in the field and the specific skills you bring to the role.Ability to Commute: Teaneck, NJ 07666 (Required)Work Location: Hybrid remote in Teaneck, NJ 07666Physical Demands: The employee must occasionally lift and/or move up to 15 pounds from a floor position to an over the head position. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, stand, verbally communicate, and perform intricate finger dexterity to type or manipulate electronic documents while speaking or listening.Made4net is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.