Cyber Incident Response Analyst
Peraton
- Arlington, VA
- $86,000-138,000 per year
- Permanent
- Full-time
- Identify, log, categorize, perform initial triage, assign to other teams if required, and resolve incidents and requests.
- Manage the lifecycle of incident and request tickets in accordance with interface agreements.
- Perform customer relationship management activities with mission partners.
- Coordinate with internal and external partners and follow up for distributed actions.
- Ensure compliance with defined processes, procedures, work instructions, and program requirements.
- Provide detection, identification, and reporting of possible cyber, physical, and communications threat.
- Perform cyber, physical, and communications incident trend analysis and reporting functions.
- Characterize and preform initial analysis of potential threat activities.
- Perform Cyber, Physical, and Communications triage and make proper recommendations which enable expeditious remediation.
- Interact with government service desk lead regarding operational issues.
- Ensure timely and effective response to internal and external mission partners.
- Follow the appropriate incident escalation and reporting procedures.
- Seek to improve the quality, productivity, and culture of the service desk environment.
- Coordinate distribution of incidents and service requests.
- Conduct effective shift transition actions and procedures.
- Bachelor’s degree and 5 years of related experience or a Master’s degree and 3 years of experience. An additional 4 years of experience may be considered in lieu of degree.
- Minimum of 3 years in a WATCH Operations Center or Security Operations Center (SOC).
- Knowledge and understanding of customer service techniques.
- A willingness to learn new tools and technologies and take on new responsibilities as assigned.
- Must have minimum Security+ certification.
- Active Top Secret Security Clearance w/ SCI required. In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment.
- Experience working with a customer service-oriented environment.
- Experience providing service desk/call center support Knowledge of Microsoft Office suite.
- Experience in using the Remedy and ServiceNOW ticketing suite.
- Exceptional communication skills.
- Customer and detail oriented and possess good decision-making ability.