Skier Services Sales Supervisor - Winter 2025
- Bountiful, UT
- Permanent
- Full-time
- Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
- Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
- Subsidized meals at Employee Dining Rooms offered for staff while on shift
- Subsidized housing options available for seasonal full-time staff
- Discounts for staff members at restaurants, shops, and service providers in Park City
- Healthcare options are available for staff members
- 401k plan with company match
- Answer sales hotline and respond to lead and agent questions and escalations
- Plan, develop, and implement training program components pre-season and in-season
- Organize, implement, and contribute to pre-season and in-season team communications, including emails, meetings, and video recordings
- Manage, support, train, and develop team of location leads
- Continually expand knowledge of resort systems, including DVSS, RTP|One, Teams, and Ikon Resort tools to train, support, and develop team and improve guest service
- Ensure guest follow up, problem resolution, and documentation of events in guest files
- Liaise with other departments to create and maintain standard operating procedures in training and problem resolution to ensure continuity and consistency across the resort
- Prepare staff evaluations and monitor and document employee job performance
- Visit sales locations to train or resolve issues, including providing support as an agent or lead when needed
- Mentor and develop team to promote growth
- Assist with shift schedules, accounting, location set-up/take-down, supply management, transaction processing fixes, and employee recognition and performance management
- Conduct back-office processing functions, including acknowledgement of risks agreements, activity packets, duplicate guest files, late rental returns, guest inquiries, and other reporting needs
- Function as a leader in cooperation with other members of the supervisory team
- Other duties as assigned
- Previous sales and transaction processing experience required, preferably as a lead or supervisor
- Experience with resort systems, including proficiency in DVSS and RTP|One
- Proficient in Microsoft Office applications with strong Excel skills
- Able to lift, carry, or otherwise move and position a minimum of 25 pounds occasionally
- Able to work weekends and holidays
- Attention to detail and high-quality standards
- Strong verbal and written communication skills - builder of intrapersonal relationships
- Ability to problem solve and think outside the box
- Strong organizational and self-prioritization skills - ability to multitask
- Ability to work well under pressure and tight deadlines - possess tremendous patience and understanding
- Strong sense of customer service and safety awareness
- Ability to work effectively as an individual and as part of a team, including job sharing responsibilities
- Exemplify a strong work ethic
- Function as a team player
- Interact with Skier Services team members and other DV employees in a positive and professional manner
- Communicate any suggests or concerns to manager in a timely manner
- Speak and act professionally while on duty
- Support and follow Deer Valley Resort policies and procedures and employee handbook guidelines
- Be a good example to those around you with a positive, supportive, attitude
- Mid-October to mid-April